This is Hybrid role (4 days in office /1 day remote)About your Team:Reporting to Director - Procurement and Vendor Management, this role is responsible for Source to Pay (S2P) system/s to help maximize effective business processes and solutions. Analyzes, troubleshoots and implements key technology features to support Procurement and Vendor Management objectives as well as leading implementation/changes that improve the efficiency of systems and technology, partnering with cross-functional teams at IBKR. Produces monthly/quarterly reports, maintains systems and process documentation, change management, system performance monitoring, development of reference guides and training content.
What will be your responsibilities within IBKR: - System Administration and Documentation
- Responsible for Implementation, configurations, data maintenance/management, and documentation of technologies, processes and workflows.
- Build and support ongoing automation initiatives to guide decisions and actions that support Procurement and Vendor Management strategy.
- Conduct regularly scheduled maintenance of the Source to Pay platform and requisite data elements.
- Assess implications of new software releases, configure accordingly, and support change management.
- End User Management and Support
- Maintain and support the Source to Pay platform and all integrated solutions at IB.
- Provision roles and provide initial training/resources for all new users on Source to Pay platform.
- Manage and prioritize support requests including FAQs as well as change requests, enhancements, and reports.
- Liaise with the VMO, Risk Groups, Legal and business end users to assess additions, removals, and changes of business objects (suppliers, users, items, accounts, etc.).
- Keep documentation current and create training resources in partnership with Learning and Development team.
- Analytics/Reporting
- Manage monthly and quarterly dashboards for various departments including configuration, updates, and validation.
- Monitor and regularly report on usage of Source-to-Pay (P2P) tools and implement plans for improving tool usage/value.
- Utilization and Performance Management:
- Track and report on Procurement technology KPIs, such as intake management, contract compliance, supplier enablement & catalog metrics, system usage, etc.
- Analyzes trends in user questions or issues raised to determine root cause and create improvement plans for corrective action.
- Implement configuration updates as technology access allows.
- Change Management, Stakeholder Management & Adoption:
- Drive change management and adoption
- Communicates accurate expectations for tool capabilities and drive full utilization of the functionality available to end-users.
- Facilitates process to gather or establish business requirements for new technology or enhancements to existing technologies.
- Performs other duties as assigned.
What required skill's you need:- Bachelor's degree in information technology, computer science, business administration, or other related field.
- At least 7 years of relevant experience in implementing and managing Procurement technologies.
- Proficient with Microsoft Office Suite, Power Bi, Confluence, Jira, ServiceNow,
- Experience with implementing Source to Pay (S2P) tools including catalog management.
- Understanding of procurement and vendor management processes, policies and governance.
- Team Player and strong analytical and interpretive skills to recognize, comprehend and assess issues.
- Excellent verbal and written communication skills are required.
- Understanding of all upstream and downstream aspects of the Procurement and vendor management processes and ability to express complex technical concepts in business terms.
- Ability to work under pressure, result oriented and demonstrated ability to handle multiple tasks and assignments simultaneously.
- Strong project management, business process and systems requirements definition, and documentation skills required.
- Solid understanding of API adaptors, interfaces, integrations with other point solutions and ongoing maintenance.
To be successful in this position, you will have the following:- Strong technical aptitude with proven ability to configure, troubleshoot, and optimize procurement systems, particularly in S2P platforms like GEP
- Excellent project management skills with experience leading system implementations, enhancements, and testing initiatives from conception to completion
- Strong analytical and problem-solving abilities to identify process improvements, resolve complex technical issues, and develop innovative solutions
- Exceptional communication and training skills, with the ability to effectively explain technical concepts to diverse audiences and create user-friendly documentation
- Detail-oriented mindset with experience in data management, system maintenance, and establishing best practices for procurement operations
Company benefits :- Competitive salary, annual performance-based bonus, and stock grant awards
- 401(k) retirement plan with competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.
- Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
- Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
- Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
- Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
- Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
- Education reimbursement and professional development opportunities
- Legal services, telehealth access, and voluntary insurance options
- Backup child and adult care support through Care.com
- Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options
