Req ID: 386951

We are currently seeking a ServiceNow - Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).

Key Responsibilities:

Business Process Consulting

- Lead functional discovery sessions and process workshops to define client-specific business process solutions.

- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.

- Create dynamic collateral including process workflows, workshop presentations, and training materials.

- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Business Analysis

- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.

- Develop and maintain end-to-end process flows and gap analyses to support solution design.

- Prepare and execute test plans, facilitate UAT, and support go-live activities.

- Lead client training sessions and create user-friendly job aids to support platform adoption.

Client Engagement & Delivery Support

- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.

- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.

- Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications:

- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.

- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.

- Proven ability to lead client workshops and translate business needs into actionable solutions. - 1 to 2 Years

- Strong understanding of Agile methodologies and experience supporting Scrum teams. - 1 to 2 Years

Required ServiceNow Certifications:
• Junior - CSA and at least 1 CIS-(any)
• Intermediate - CSA, at least 1 CIS-(any)
• Senior - CSA, at least 1 CIS-(Any), and CTA

- Excellent communication, facilitation, and documentation skills.

Why Join Us:

- Work with top-tier clients and cutting-edge ServiceNow solutions.

- Be part of a collaborative, fast-paced, and growth-oriented consulting team.

- Enjoy a flexible, remote-friendly work environment with opportunities for advancement.

- Make a meaningful impact by helping organizations transform their business processes.