The Work:
The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements
Here’s What You Need:
Minimum 2+ years’ experience working in the ServiceNow platform.
Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)
Bonus Points If:
ITIL v4 Managing Professional or Strategic Leader Certification
Agile Scrum Product Owner Certification
ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
Extensive experience in process management competencies.
Agile Scrum Master certification
Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/31/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
Role LocationAnnual Salary Range
California$70,350 to $196,000
Cleveland$59,100 to $156,800
Colorado$63,800 to $169,300
District of Columbia$68,000 to $180,300
Illinois$59,100 to $169,300
Maine$54,400 to $144,300
Maryland$63,800 to $169,300
Massachusetts$63,800 to $180,300
Minnesota$63,800 to $169,300
New York$66,300 to $196,000
New Jersey$68,000 to $196,000
Virginia$59,100 to $180,300
Washington$80,200 to $180,300
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