ServiceNow Architect (Customer Service Management) | W2 Only.

Xlysi LLC

• $125K — $150K *
Minneapolis, MN 55407In-Person
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of ServiceNow experience in enterprise solutions.
  • Strong expertise in CSM, HRSD, ITSM, and Service Portal/Employee Center.
  • Hands-on skills with Flow Designer, IntegrationHub, and UI Builder.
  • Proficiency in JavaScript and ServiceNow development tools.
  • Experience in leading large-scale implementations and upgrades.

Responsibilities

  • Lead the design and implementation of ServiceNow solutions end-to-end.
  • Architect solutions focusing on CSM, HRSD, ITSM, and more.
  • Drive best practices for platform governance and performance optimization.
  • Develop integrations with REST and third-party applications.
  • Configure ServiceNow features using Flow Designer and Business Rules.
  • Collaborate with stakeholders to translate requirements into solutions.
  • Mentor and provide technical leadership to development teams.

Benefits

  • Hands-on experience with cutting-edge ServiceNow tools and functionalities.
  • Opportunity to work on large-scale enterprise implementations.
  • Role emphasizes leadership and mentoring within technical teams.
  • Competitive work environment focused on innovative solutions.
  • On-site position fostering collaboration.
Full Job Description
ServiceNow CSM Architect
Experience: 10+ Years
Location: Minneapolis, MN. On-site.

Job Summary
We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer with 10+ years of ServiceNow expertise to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The ideal candidate should have strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, ServiceNow Platform, and integrations.
Key Responsibilities
Lead end-to-end ServiceNow solution design and implementation.
Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
Drive platform governance, best practices, scalability, and performance optimization.
Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
Collaborate with business stakeholders to translate requirements into scalable solutions.
Mentor development teams and provide technical leadership.
Required Skills
Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
Strong ServiceNow platform development skills including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
Experience leading large-scale ServiceNow implementations and upgrades.
Preferred Certifications
CSA, CAD
CIS-ITSM, CIS-CSM, CIS-HRSD
CTA or Certified Master Architect (preferred)
Primary Skills: ServiceNow Platform, CSM, HRSD, ITSM, Service Portal, Employee Center, CMDB, Discovery, ITOM, IntegrationHub, Flow Designer, UI Builder, App Engine, Performance Analytics

HR
Xlysi LLC, Expert Portal Solutions
251 Milwaukee Ave, Buffalo grove, IL 60089
Web: http://www.xlysi.com


Our training portal registration:
http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106
* Ladders Estimates

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