GovCIO

ServiceNow Architect (AI + CSDM + Automation)

GovCIO$220K — $240K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 12+ years in infrastructure/cloud engineering or equivalent experience
  • 8–12+ years in ServiceNow platform expertise
  • Deep knowledge of ServiceNow architecture principles
  • Strong grasp of the CSDM framework
  • Experience in CMDB governance and design
  • Proficient in workflow automation on ServiceNow
  • Hands-on with Integration Hub and API services
  • Familiar with ITIL processes and JavaScript development
  • Expertise in ITOM discovery and automation

Responsibilities

  • Design scalable solutions on the ServiceNow platform
  • Lead the deployment of ITSM, ITOM, ITAM solutions
  • Architect service models based on CSDM standards
  • Implement AI functionalities including predictive intelligence
  • Automate workflows for enhanced operational efficiency
  • Define governance, development standards, and integrations
  • Support planning for roadmaps and platform maturity
  • Seamlessly integrate ServiceNow with cloud and enterprise systems

Benefits

  • Hybrid/remote work flexibility
  • Emphasis on security integration in operations
  • Opportunity to work with cutting-edge ServiceNow technologies
  • Participation in strategic platform development efforts
  • Collaboration with a team focused on enhancing service delivery
Full Job Description
Overview

GovCIO is currently hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position.

Responsibilities

Responsibilities:

  • Design scalable ServiceNow solutions aligned to enterprise architecture goals
  • Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
  • Architect CSDM-based service models and CMDB structures
  • Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
  • Automate workflows and improve operational efficiency
  • Define platform governance, integrations, and development standards
  • Support roadmap planning and platform maturity assessments
  • Integrate ServiceNow with enterprise systems and cloud environments
Qualifications

Qualifications: 

Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)

 

Required Skills and Experience:

  • 8–12+ years of ServiceNow experience
  • Expertise in ServiceNow platform architecture
  • Strong understanding of the CSDM framework
  • Experience in CMDB design and governance
  • Proficiency in workflow automation
  • Experience with ServiceNow AI and NowAssist
  • Hands-on expertise with Integration Hub and APIs
  • Knowledge of ITIL processes
  • Experience in JavaScript development
  • ITOM discovery and automation

Preferred Skills and Experience:

  • Certified Technical Architect (CTA) preferred
  • Certified Application Developer
  • Certified Implementation Specialist
  • ITIL Foundation

Clearance Required: Must have an active Secret clearance and be able to attain DEA suitability

Posted Salary RangeUSD $220,000.00 - USD $240,000.00 /Yr.

About GovCIO

GovCIO is a technology and consulting firm that provides IT solutions to government agencies. The company specializes in cloud computing, cybersecurity, and digital transformation. GovCIO's mission is to help government agencies improve their IT infrastructure and enhance their services to the public. The company was founded in 2015 and is headquartered in Washington, DC.
Learn more about GovCIO
Size
50 employees
Industry
Founded
2015

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