Client Industry: Aerospace and Defense
Project Type: ITAR Regulated project
Job Description:
- Implement and configure ServiceNow AIOps , including:
- Event Management
- Health Log Analytics (HLA)
- Agent client collector implementation and Metric Intelligence (MI)
- Machine Learning-based anomaly detection
- Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
- Design AIOps architecture, data flows, dashboards, and service health models.
- Configure alert rules, correlation logic, noise reduction policies, and service impact models.
- Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
- Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
- Collaborate with Cloud, DevOps, and ITSM teams to deliver end-to-end solutions.
- Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
- Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
- Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
- Strong analytical and problem-solving skills.
- Excellent communication and client-facing abilities.
- ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, CIS-Event Management) good to have.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
