King & Spalding

ServiceNow Administrator / Developer

King & Spalding • $90K — $120K *
Atlanta, GA 30349In-Person
Information Technology
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 5+ years of ServiceNow experience in administration and development.
  • Proficient with ServiceNow modules: CSM, ITSM, ITOM, Employee Center, Mobile Agent.
  • Experienced in developing workflows, integrations, and notifications in ServiceNow.
  • Familiar with ServiceNow patch upgrades and instance cloning.
  • ServiceNow System Administrator certification (current).
  • Experience in the legal industry is a plus.

Responsibilities

  • Administer and maintain ServiceNow systems, ensuring smooth operations.
  • Develop workflows, integrations, and notifications according to business needs.
  • Manage user groups, roles, and licenses in the ServiceNow platform.
  • Collaborate with departments to gather requirements for system functionality.
  • Provide technical support, documentation, and user training on ServiceNow.
  • Ensure system security, reliability, and availability at all times.
  • Lead support activities and drive resolution efforts as needed.
  • Evaluate and implement features to enhance service delivery.

Benefits

  • Comprehensive health and wellness plans.
  • Life and disability insurance coverage.
  • Flexible spending accounts and a health savings account.
  • 401(k) retirement plan with profit sharing.
  • Generous Paid Time Off (PTO) program.
Full Job Description
We are seeking a talented and experienced ServiceNow Administrator/Developer to join our dynamic team. As we continue rolling out ServiceNow across our entire firm, we require a seasoned professional who can administer, support and enhance our ITOM solution and CMDB integrations. The responsibility includes, but not limited to, managing and developing workflows, its related integrations, approvals, and notifications. If you have a passion for technological innovation, exceptional communication skills, and are looking for new challenges, we want to hear from you.

KEY RESPONSIBILITIES:

  • Perform system administration tasks, including system configurations, maintenance, upgrades, and performance monitoring.

  • Develop and maintain ServiceNow workflows, integrations, approvals, and notifications to meet business requirements.

  • Configure and manage user groups, roles, and licensing within the ServiceNow platform.

  • Collaborate with stakeholders and process owners across various departments to gather requirements and ensure optimal system functionalities.

  • Provide technical guidance, support, documentation and training to end-users to enhance their understanding and utilization of ServiceNow.

  • Ensure the highest levels of system security, reliability, and availability.

  • Owning and leading the support activities, including any necessary effort to resolution.

  • Continuously evaluate and implement new features and functionalities to improve service delivery quality.

  • Minimal, but occasional travel may be required for team meetings and professional development opportunities.

QUALIFICATIONS:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Minimum of 5 years of experience with ServiceNow, including System Administrator and Development/Implementation.

  • Experience in ServiceNow Administrator, aligned with ITOM and CMDB integrations, especially with the following modules:

    • CSM

    • ITSM

    • ITOM

    • Employee Center

    • Mobile Agent

  • Strong expertise in developing and managing workflows, approvals, and notifications within Service Now.

  • Showcase experience with ServiceNow Patch Upgrades and Instance Cloning.

  • Proficient in configuring and managing groups, roles, and licensing in ServiceNow.

  • Certified and current on ServiceNow’s System Administrator (CSA). It will be validated.

  • Demonstrated ability to communicate effectively with stakeholders and process owners across departments.

  • Excellent problem-solving skills and attention to detail.

  • Experience in the legal industry is a plus.

  • Stronger Administrator experience is preferred.

  • Additional ServiceNow certification(s). i.e., Professional Application Developer, etc.

  • Experience with scripting languages such as JavaScript, HTML, CSS, and AngularJS.

  • Excellent problem-solving skills and the ability to work under pressure.

  • Experience with Windows Server and Linux platforms.

  • Familiarity with server virtualization technologies and containerization.

  • Solid understanding of networking, security, and database management.

  • Understanding of ITIL processes and best practices.

  • Ability to work independently and collaborate closely as part of a team in a fast-paced environment.

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

About King & Spalding

Celebrating more than 125 years of service, King & Spalding is an international law firm that represents a broad array of clients, including half of the Fortune Global 100, with 800 lawyers in 17 offices in the United States, Europe, the Middle East and Asia. The firm also represents hundreds of clients with new ventures and mid-sized companies in emerging industries.

King & Spalding Careers

There has never been a better time to explore the job opportunities at King & Spalding, a premier legal institution with a global footprint. This company stands out not only for its legal expertise but also for its commitment to growth, leadership, and innovation in the legal field.

Work You’ll Do

Join King & Spalding’s distinguished team to assist some of the most influential businesses and organizations worldwide. At King & Spalding, professionals are at the forefront of legal services, driving change across industries through a combination of deep legal expertise and broad industry knowledge. Transform the legal landscape with King & Spalding, where the culture of leadership and professional growth fosters an environment ripe for innovation and significant career advancement. Engage with a team of experts who are leaders in their fields, providing insights and solutions that redefine how legal challenges are addressed.

King & Spalding Employment Opportunities

King & Spalding is building a robust team of legal professionals to guide and support clients through complex legal challenges. The team is dedicated to delivering targeted solutions with a depth of knowledge that is unmatched in the legal sector.

Innovative Work

At King & Spalding, every position offers the chance to work on groundbreaking cases at the intersection of law, industry expertise, and digital innovation. The firm’s commitment to innovation is evident in its approach to solving complex legal challenges for its clients.

Be Part of a Great Team

Join a team that values diversity, inclusion, and professional development. King & Spalding is known for its collaborative environment, where skills are honed, and knowledge is shared. The firm’s global scale and leadership in legal services make it a powerhouse in the industry.

Future-Proof Your Career

King & Spalding offers a pathway to significant professional advancement, supported by comprehensive training, development programs, and diversity training. The firm’s commitment to career growth ensures that every team member has the opportunity to reach their full potential.

Explore

Discover how King & Spalding leads the way in client services and innovation: - Implementing cutting-edge legal strategies that set industry standards. - Offering tailored solutions that address the unique challenges of each client.

The King & Spalding Difference

With a commitment to excellence and a focus on sustainable growth, King & Spalding helps clients navigate the complexities of the legal world. The firm’s global presence and collaborative approach enable it to deliver exceptional service and results.

Stay Connected

Join the Team

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Learn more about King & Spalding
Industry
Business Services
Founded
1885
* Ladders Estimates

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