ServiceNow Administrator/Developer Category: Software Development/ Engineering
Main location: Canada, Ontario, Toronto
Position ID:J0626-0750
Employment Type: Full Time
Position Description: This role is hybrid and requires you to be at our downtown Toronto and/or Client office (160 Front Street W) at a minimum 4 days per week - subject to change at any time.
Your future duties and responsibilities: ServiceNow Development & Implementation
• Design, develop, and deliver end-to-end ServiceNow solutions across modules, including:
o Service Catalog
o Incident, Change, and Problem Management
o Knowledge Management
o HR Case and Knowledge Management
o Employee Service Center (ESC)
o Service Portal
• Configure workflows, forms, UI policies, and business rules to meet business needs
• Develop and maintain Service Catalog items and automation processes
Platform Administration
• Perform ServiceNow administration tasks, including:
o Instance configuration and ongoing maintenance
o Platform upgrades and patching
o Instance cloning
o Performance monitoring and optimization
• Help ensure system reliability, scalability, and security
Collaboration & Integration
• Partner with cross-functional teams to gather requirements and translate them into technical solutions
• Support integrations with external systems as needed
• Use tools such as JIRA/JTMF and Confluence for tracking, documentation, and collaboration
Support & Continuous Improvement
• Troubleshoot and resolve platform-related issues
• Identify opportunities to improve system performance and user experience
• Maintain clear and accurate technical documentation
• Stay current with ServiceNow updates and best practices
Required qualifications to be successful in this role:• ServiceNow Certified System Administrator (CSA) - Required
• ServiceNow Certified Application Developer (CAD) - Required
• Demonstrated experience in ServiceNow development and administration
• Experience working across multiple ServiceNow modules (e.g., ITSM, HRSD, Service Portal)
• Hands-on experience with:
o Server installation and configuration
o Instance cloning and platform upgrades
o Performance tuning and optimization
• Experience using JIRA/JTMF and Confluence
• Understanding of ITIL processes and best practices
• Strong analytical and problem-solving skills
• Effective communication and collaboration skills
Preferred Qualifications
• Experience with scripting (JavaScript, Glide APIs)
• Knowledge of REST/SOAP integrations
• Familiarity with Agile or Scrum methodologies
• Experience in enterprise-scale ServiceNow environments
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000-$115,000. This role is an existing vacancy.
#LI-GS!
Skills: - Application Development
- Financial Services
- Jira
- ServiceNow Development
- System Administration
