You AreA detail-oriented and proactive Application Support Engineer with strong problem-solving skills and a collaborative mindset. You act as a software detective, identifying and resolving issues across multiple components of critical business systems.
You are comfortable taking ownership of complex situations, guiding team decisions, and engaging with cross-functional teams to ensure system reliability and continuous improvement. You bring deep expertise in OneStream and a solid foundation in troubleshooting, remediation, and engineering support
The WorkYou will play a key role in maintaining and enhancing critical business applications by diagnosing issues, driving resolutions, and improving overall system performance.
Working closely with multiple teams, you will contribute to decision-making, optimize support processes, and ensure high-quality service delivery across the organization.
Responsibilities:- Act as a software detective to identify, troubleshoot, and resolve issues across multiple application components.
- Provide expert-level support for OneStream (SmartCPM and Financial Data Quality), ensuring system reliability and performance.
- Collaborate with cross-functional teams to diagnose complex issues and implement effective solutions.
- Take ownership of team decisions and contribute to key discussions impacting application support strategy.
- Lead and guide team members by sharing knowledge, best practices, and providing technical support.
- Analyze recurring issues and propose improvements to enhance system stability and support efficiency.
- Contribute to continuous improvement of support processes, tools, and service delivery models.
- Engage with stakeholders to improve workflows and optimize system performance.
- This role is located in one of the following locations (Montreal or Mississauga) and will require on-site 3 days per week.
Here's What You Need:- Bachelor's degree or completion of a college program in a related discipline
- Expert proficiency in OneStream SmartCPM.
- Advanced proficiency in OneStream Financial Data Quality.
- Strong experience in application remediation, IT troubleshooting, and engineering support.
- Ability to diagnose complex software issues and deliver timely, effective resolutions.
- Strong collaboration and stakeholder management skills across multiple teams.
- Experience in supporting critical business systems in a fast-paced environment.
- Continuous improvement mindset with the ability to identify patterns and recommend solutions.
- Strong communication skills and ability to influence decisions and drive outcomes
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $69,450 to $119,450
