Install, integrate, repair, and troubleshoot machinery of a complex and involved design, ensure all established inspection, testing, quality, and operating specifications are met.

Direct customer's personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting).

Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair

Review customers' parts inventory, advise customers of necessary parts that should be included in customer stock

Support Aftermarket team by receiving and responding to customer telephoned technical inquiries

Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities

Desired Requirements:

• 4+ years' experience in technical support of an electromechanical product/system preferably coupled with formal technical training
• Electromechanical experience and skills, PLC programming skills is a plus
• Demonstrated ability to accurately use a variety of precision measuring instruments
• Proven ability to read and understand complex engineering designs, including wiring schematics
• Strong communication skills, both written and verbal
• Problem-solver with strong independent judgment skills
• Ability to travel domestically and internationally up to 75%

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matters. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Base Salary Range: $75,000 - $110,000

Serpa has a track record of 41 years of strong economy proof Industries. We are known for our high quality and customized end-of-the-line machinery.

Packaging Industries Markets:

• Pharmaceuticals
• Food & Beverage
• Household
• Tobacco
• Pet Food
• Dairy

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

Hourly Rate Range: $30.00 - $48.00

#SERPA

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

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#SERPA