Location: Dallas / Fort Worth, TX and Washington, D.C. - Up to 60% business travel both domestically and worldwide.
Reports to: Vice President of Service, Banknote Solutions
Standard Schedule: Friday, 8 a.m. - 5 p.m. (local time).
Must be willing to work a 2-shift rotation and participate in a
regular on-call (emergency standby) schedule to support 24/7 customer operations.
FLSA Status: Non-exempt/Hourly
Compensation: $45 - $56 per hour (Depending on experience and specific security certifications)
Job Responsibility: The
Service Technician - Electrical/Mechatronics travels to customer locations (including government printing facilities and central banks) to install, maintain, upgrade, troubleshoot, diagnose, and repair electrical and some basic mechanical components on Koenig & Bauer high-security printing presses. The Service Technician interacts directly with the customer, often in high-security environments, listening to their needs and effectively communicating technical information. You must be able to develop a plan of action to address customer issues with an emphasis on quality and extreme precision to minimize downtime in critical production environments.
Essential Duties and Responsibilities:
- Troubleshoot electrical and mechanical components including hydraulic and pneumatic systems on Banknote Solutions presses and peripheral equipment.
- Operate various models and sizes of security printing presses in order to diagnose performance issues.
- Use the multi-meter and read complex electrical schematics.
- Pull cables and make the connection on electrical panels and components using special crimp tools and approved connectors.
- Troubleshoot problems via proprietary software and program parts/modules on site.
- Change/adjust parameters in industrial systems such as Bosch Rexroth, ABB or frequency converters.
- Provide rapid response during on-call rotations to resolve critical "machine down" situations outside of standard business hours.
- Adapt to 2-shift operations (Day/Evening) at customer sites during major installations or peak service periods.
- Contact Koenig & Bauer Europe regarding machine-specific problems and software architecture.
- Adjust sensors and switches per strict setting instructions.
- Work on down presses in high-pressure government environments.
- Use a scope to monitor power fluctuations and troubleshoot Arcnet, CS31 bus, Ethernet and Ethercat issues.
- Troubleshoot safety circuits, including safety relays, stop locks, emergency buttons, and safety gates.
- Install software updates for control consoles, PLCs, Active I/O, and drive systems.
- Perform root cause analysis for failures using service manuals, repair documentation, and internal resources.
- Determine and execute action plans for repairs, including identifying parts and coordinating with global logistics.
- Deliver world-class customer service, maintaining high levels of discretion and professionalism required for high-security sites.
- Fulfill the obligation of the original service call and see the project through to completion, including worldwide assignments and training sessions.
- Complete accurate and timely records (parts, time, expenses, work performed).
- Adhere to all customer-site policies, especially strict security protocols and safety policies.
Required Qualifications:
- Education: High School Diploma or GED-equivalent required; post-high school degree or certification in a technical field (Electrical, Mechatronics, or Industrial Maintenance) is highly preferred.
- Experience: Minimum three to five years related work experience in industrial mechanical maintenance, heavy machinery manufacturing, or high-precision engineering. Previous experience working specifically with printing presses (offset, intaglio or screen printing) is ideal and highly preferred.
- Computer Skills: Microsoft Windows; programming and networking; extensive use of proprietary software and programming tools; basic use of e-mail and spreadsheets.
Knowledge, Abilities and Interpersonal Skills:
- Team Spirit & Cooperation: Strong interpersonal skills with a focus on teamwork and collaboration. Ability to work effectively with international teams and build trust-based relationships with customers.
- Instructional Ability: Strong pedagogical skills with the ability to simplify complex technical and quality concepts for diverse international audiences.
- Global Mobility: Ability and willingness to travel with frequent domestic and international air travel, including consecutive overnight stays and weekends to accommodate customer needs.
- Legal Requirements: Valid motor vehicle license and a valid Passport (or ability to obtain one).
- Security Clearance: Ability to pass rigorous background checks for security clearances required for government and central bank facilities.
- Physical Demands: Ability to meet physical demands: continuous standing (5.6+ hours), working in noisy/industrial environments, and frequent bending, pushing, and pulling.
Benefits:
Vacation - 15 days per year
Holidays - Up to 11 days
Sick - 7 days
Medical, Dental, and Vision
Disability and Life
Flexible Spending Accounts
401k Retirement and Profit Sharing Plan
Income replacement plans for cancer, critical illness, and accident
Long-Term Care Plans
Years-of-Service Bonus Plan
Educational Assistance
