The Field Service Supervisor is responsible for leading field service teams responsible for installing, testing, commissioning, and maintaining critical AC and DC power systems. This role oversees daily field operations to ensure projects are completed safely, on schedule, and in accordance with company quality standards and customer expectations.
The supervisor provides technical leadership to installation crews, coordinates on-site resources and materials, and ensures compliance with applicable electrical codes, safety regulations, and manufacturer specifications. This position requires a balance of hands-on technical expertise and team leadership, with responsibility for mentoring technicians while maintaining high levels of operational efficiency and customer satisfaction.
KEY RESPONSIBILITIES:
Team Leadership & Supervision- Lead, supervise, and mentor field technicians and installers performing AC and DC critical power installations.
- Provide technical guidance, training, and support to team members working with power plants, transformers, UPS systems, battery systems, and backup generators.
- Promote a culture of safety, accountability, and operational excellence within the field team.
- Monitor crew performance and ensure work is completed in accordance with company and customer standards.
- Provide oversight and coordination of external partners, subcontractors, and service vendors operating within the supervisor's area of responsibility to ensure work is completed safely, efficiently, and in accordance with company and customer standards.
Installation & Technical Oversight- Interpret electrical schematics, blueprints, wiring diagrams, and manufacturer specifications to guide installation activities.
- Oversee the installation, commissioning, and testing of critical power systems and supporting electrical infrastructure.
- Provide hands-on technical support during complex installations or troubleshooting situations.
Project Coordination- Plan and coordinate daily field activities, ensuring proper staffing, scheduling, and resource allocation.
- Manage on-site logistics including materials, equipment, and installation tools.
- Collaborate with project managers, engineering teams, and customers to ensure successful project execution.
Safety & Compliance- Enforce OSHA standards, electrical safety requirements, and company safety policies.
- Conduct regular job-site safety inspections and lead daily safety briefings or toolbox talks.
- Ensure all work complies with applicable electrical codes, including NEC standards.
Quality Assurance & Troubleshooting- Inspect installed equipment and systems to ensure proper operation and compliance with quality standards.
- Diagnose installation or operational issues and implement corrective actions.
- Maintain detailed documentation related to installations, testing results, and service activities.
BASIC QUALIFICATIONS: - Minimum 5+ years of experience in electrical installation, with direct experience in AC/DC power systems and power distribution.
- Prior experience leading field crews, installation teams, or service technicians preferred.
- Strong knowledge of AC and DC power systems, including UPS systems, rectifiers, battery systems, generators, and power distribution equipment.
- Ability to read and interpret electrical schematics, technical drawings, and installation documentation.
- Familiarity with National Electrical Code (NEC) and electrical safety standards.
- Experience using electrical testing equipment and diagnostic tools.
- Proficient in using computer-based management and administrative tools, including Microsoft Office, Salesforce (SFDC), and Workfront.
DESIRED CHARACTERISTICS:- Strong leadership and team development capabilities.
- Excellent problem-solving and troubleshooting skills.
- Effective communication skills with both technical teams and customers.
- Ability to manage multiple priorities in a fast-paced field environment.
PHYSICAL REQUIREMENTS:- Ability to lift to 40 lbs. regularly.
- Ability to operate motorized lift equipment to maneuver, install, or remove batteries weighing 80-750 lbs.
- Frequent pushing or pulling of cables weighing up to 60 lbs.
- Frequent climbing of ladders up to 8 feet and working on ladders for extended periods.
- Ability to stand for extended periods during installation activities.
- Frequent reaching, bending, twisting, crouching, and squatting.
- Ability to work in varying environments with moderate noise levels and temperature fluctuations.
