Number of Openings:1
Worker Type:Permanent
Position Overview:Join Finning and lead a high-performing team in delivering exceptional service quality and customer satisfaction. This position offers:
• A leadership role focused on safety, productivity, and operational excellence.
• Opportunities to manage shop floor activities and mentor technicians.
• Competitive compensation and comprehensive benefits.
As a Service Supervisor, you'll be responsible for ensuring safety compliance, managing workflow, and driving quality repairs. If you're a certified Heavy Equipment Technician with strong leadership skills and a passion for customer service, this is your chance to lead our front lines!
This position is a 14 x 14 shift.
Job Description:- Lead and promote a healthy and safe work environment, ensuring compliance with all safety standards and policies.
- Facilitate pre-job, mid-job, and post-job reviews to ensure safety and quality at every stage.
- Manage and measure technician productivity, ensuring efficient allocation of manpower and resources.
- Conduct performance conversations and provide regular feedback to help technicians grow and excel.
- Maintain high standards with daily time and service reports, cross-over reports, and field-to-shop transfers.
- Determine appropriate tooling for jobs and navigate the warranty process with expertise.
- Review inspection findings and ensure adherence to standard operating procedures.
Day-to-Day Activities:- Monitor shop floor operations to ensure safety and quality standards are met.
- Engage with technicians to resolve technical and tooling issues promptly.
- Track KPIs related to productivity, safety, and customer satisfaction.
- Conduct toolbox talks and safety meetings.
- Ensure accurate completion of timecards and service documentation.
Requirements:- Desire to lead and manage people.
- Effective leadership and supervisory skills.
- Journeyperson Heavy Equipment Technician certification.
- Previous experience with Caterpillar equipment (minimum 4 years).
- Strong business acumen.
- Excellent communication and interpersonal skills.
- Knowledgeable in Job Hazard Analysis (JHA) and hazard assessment.
Important:- This position is based out of our Fort McKay branch.
- Permanent, full-time role.
- Continuous shift, 14 x 14 schedule.
