Cummins

Service Supervisor

Cummins$75K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • College degree or equivalent experience in a relevant discipline
  • Intermediate experience in a technical field with team leadership experience
  • Knowledge of Diesel and/or Nat Gas engines
  • Experience in scheduling, dispatching, and managing service personnel
  • Proficient in creating customer estimates/quotes and warranty claims

Responsibilities

  • Drive service execution by scheduling and coordinating technicians
  • Enhance repair quality by monitoring productivity and workmanship
  • Provide coaching and feedback to strengthen team capability
  • Serve as the first line of support for technicians
  • Manage service logistics with a focus on safety and quality
  • Build customer trust through proactive communication
  • Identify and implement process improvements for service operations

Benefits

  • Ongoing professional development opportunities
  • Supportive team environment
  • Emphasis on safety and quality practices
  • Access to technical tools and resources
  • Opportunity to impact customer satisfaction and business performance
Full Job Description
Job Description

We are looking for a talented Service Supervisor to join our team in Service in Downey, CA.

In this role, you will make an impact in the following ways:
  • Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments.
  • Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards.
  • Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills.
  • Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime.
  • Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality.
  • Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines.
  • Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations.
  • Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.


Responsibilities

To be successful in this role you will need the following:
  • Apply financial acumen to monitor branch performance, interpret key metrics, and make informed decisions that balance cost, productivity, and customer satisfaction.
  • Communicate clearly and consistently with technicians, customers, and stakeholders to ensure alignment on repair plans, priorities, and expectations.
  • Build strong customer relationships by delivering responsive, transparent, and solution-focused service that meets or exceeds expectations.
  • Direct work effectively by prioritizing tasks, delegating responsibilities, and removing barriers to ensure efficient service execution.
  • Ensure accountability by setting clear expectations, tracking progress against commitments, and addressing performance gaps promptly.
  • Navigate and resolve conflict professionally, maintaining team cohesion and minimizing disruption to service delivery.
  • Leverage technical expertise (diagnostics, electronic tools, and service documentation) to guide teams, validate repair quality, and ensure accurate, compliant records.
  • Manage technical escalation and warranty processes effectively while valuing diverse perspectives to drive better problem-solving, decision-making, and team performance.


Qualifications

Education, Licenses, Certifications:
  • College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
  • Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Skills/Experience:
  • Knowledge of Diesel and/or Nat Gas engines
  • Previous experience working in a shop service environment
  • Previous experience 'scheduling, dispatching, and managing' service personnel
  • Previous experience in coaching and developing technicians
  • Knowledge of Cummins Warranty/Policy
  • Ability/experience creating customer estimates/quotes
  • Ability/experience creating warranty claims
  • Computer literate
  • Knowledge of Cummins QSOL/Insite
  • Customer Service experience


About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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