Service Project Manager

Vector Security and Vector Security Networks

$75K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associate's Degree or equivalent project management and security industry experience preferred.
  • 5+ years of project management experience required, with 7+ years preferred.
  • 2+ years of supervisory experience required.
  • Knowledge of security systems and experience in the security industry required.
  • Proficiency with MS Office required.
  • Strong organizational skills required.
  • PMP Certification and/or knowledge of D365 preferred.

Responsibilities

  • Oversee special project teams, tracking timelines and milestones for multiple projects.
  • Generate clear and concise project quotes aligned with service margins.
  • Conduct weekly project check-ins to ensure project approvals and timelines are adhered to.
  • Guide team members regarding project tasks and performance metrics.
  • Manage personnel activities, including hiring, firing, and performance evaluations.
  • Coordinate the inspections department to ensure timely completion of overdue inspections.
  • Engage with customers to gather project information and handle escalations.

Benefits

  • Competitive compensation with incentive eligibility.
  • Medical, dental, and vision coverage.
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • 401k retirement savings plan.
  • Tuition reimbursement.
  • Paid time off.
Full Job Description
Job Location: Gainesville, VA or Remote US/USA

What You'll Do:

  • Special Project Team Oversight:
    • Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
    • Ensure targeted milestones and risk are captured and reviewed by team and stake holders.
    • Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
    • Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
  • Quotes Generation:
    • Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s).
    • Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
    • Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
  • Department/Personnel Management:
    • Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
    • Provide feedback to team members to ensure key performance metrics are met.
    • Manage Timesheets for hourly employees.
    • Responsible for all team management activities including hire/fire and performance management.
    • Responsible for ensuring projects meet required margins and revenue targets.
  • Inspections Department Oversight:
    • Track overdue inspections and ensure timely completion.
    • Act as a point of contact to handle team escalations.
    • Receive recurring contracts and generate tasks for team and D365 to control the inspections.
  • Customer Interaction:
    • Attend customer planning meetings to gather all necessary information for the project process.
    • Serve as point of escalation and quality control.
    • Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.


What You'll Need:

  • Associate's Degree or combination of project management and security industry experience - Preferred.
  • Minimum of 5 years of project management experience - Required
    • 7+ years - preferred.
  • Minimum of 2 years of supervisory experience - Required.
  • Knowledge of security systems; experience in the security industry - Required.
  • Computer proficiency with MS Office - Required.
  • Strong organization skills - Required.
  • PMP Certification and/or D365 Knowledge - Preferred.


What You'll Get:

We offer a "Total Rewards" package including:

  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)


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