About the roleThe Head, Service Operations Americas is responsible for leading all service execution activities across the Americas region, including service estimation, project management, field execution, superintendents, third-party labor management, inventory coordination, customer execution support, and operational performance management.
- Lead all service project management activities across the Americas region and ensure projects are delivered safely, on-time, and profitably.
- Lead field execution activities including turnarounds, revamps, repairs, inspections, installations, and service projects.
- Lead service estimation activities supporting aftermarket and turnaround opportunities.
- Support sales organizations during opportunity qualification, customer meetings, and proposal development.
- Lead planning and deployment of internal and external service resources.
- Manage relationships with subcontractors, labor providers, specialty contractors, and field service partners.
- Oversee service-related inventory, tooling, equipment, logistics, and mobilization readiness.
- Develop and manage regional service operations KPIs and management cadence reviews.
- Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.
SUPERVISORY RESPONSIBILITIES: - Manage superintendent leadership and establish consistent field execution standards across the region.
QUALIFICATIONS:- Bachelor's degree in Engineering, Construction Management, Business, Operations Management, or related discipline preferred.
- 10+ years of progressive experience in industrial field services, turnaround operations, maintenance services, project execution, or construction management.
- Minimum 5 years of leadership experience managing project execution and field service organizations.
- Experience leading multi-country or regional service operations organizations preferred.
- Strong knowledge of project management, turnaround execution, cost control, operational planning, customer management, and safety leadership.
TRAVEL: Up to 40%
What we offer youWhat We Offer You
- 15 days of paid time off and 12 company-paid holidays
- 401k plan with a 6% match
- Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
- Health savings account matching
- Motivating wellness program
- Employee Assistance Program
- Paid paternal leave
- Gym reimbursement
