Key Responsibilities

- Define and maintain CMDB governance framework, policies, and standards

- Ensure accuracy, completeness, and integrity of Configuration Item (CI) data

- Establish and enforce data quality KPIs and accountability across IT teams

- Drive operational performance of CMDB and ITOM practices against defined targets

- Monitor and remediate data quality issues and inconsistencies

- Manage and optimize ServiceNow ITOM capabilities (Discovery, Service Mapping, Event Management)

- Drive automation of CI population and updates through integrations and discovery tools

- Lead Service Mapping and ensure alignment with CSDM standards

- Support Incident, Change, and Problem Management with accurate dependency mapping

- Develop dashboards and reports on CMDB health, performance, and coverage

- Lead continual improvement initiatives to increase CMDB and ITOM maturity

- Provide training and guidance to IT teams on CMDB and ITOM best practices

Minimum Qualifications

4-7 years of experience in IT with a focus on CMDB, Configuration Management, or ITOM

ServiceNow certifications (ITOM, CMDB)

Hands-on experience with ServiceNow CMDB and ITOM modules

Strong knowledge of CMDB data models and CI lifecycle management

Prefered Qualifications

Bachelor's degree in Computer Science, Information Systems, or related field

CDSM certification

Experience with CSDM and Service Mapping

Understanding of Discovery, Service Mapping, and reconciliation rules

Strong analytical and data quality management skills

Experience with reporting tools such as Power BI or ServiceNow dashboards

Excellent communication and stakeholder management skills

Ability to drive accountability across cross-functional teams

CAE offers:

Group Insurance

Telemedicine

Employee and Family Assistance Program

Employee Stock Purchase Plan

Group RRSP

CAE Pension Plan/Defined Benefit Plan

Sabbatical Leave

Flex Time

Enhanced Parental Leave

Flexible and modern working environments
A collaborative workplace
A dynamic and innovative environment

Come share your passion with us!

With over 10,000 employees in more than 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com

Position Type
Regular