POSITION SUMMARYWe are looking for a Manager, Software Development Engineering to lead a team of 4-6 engineers and analysts responsible for the day-to-day support, operations, and administration of HCD's suite of enterprise tools. Reporting to the Lead Director, Software Development Engineering, this manager will serve as a player-coach - providing hands-on support alongside their team while owning operational processes, vendor relationships, and service quality for our tooling portfolio.
This is not a purely supervisory role. We need someone who is comfortable rolling up their sleeves to troubleshoot a broken integration, help a user navigate a licensing issue, or dig into a ServiceNow workflow - while also being the steady leadership presence that keeps their team organized, supported, and growing.
KEY RESPONSIBILITIESTeam Leadership & People Management- Lead, mentor, and develop a team of 4-6 enterprise application specialists and administrators
- Conduct regular 1:1s, performance reviews, and career development conversations
- Foster a collaborative, service-oriented team culture with high accountability and strong follow-through
- Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms
Enterprise Application Operations- Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and ServiceNow environments as team needs require
- Act as an escalation point for complex issues and serve as a hands-on contributor when team capacity or technical complexity demands it
- Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity
- Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications
License Management & Vendor Oversight- Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance
- Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories
- Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed
Process Improvement & Governance- Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools
- Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability
- Ensure consistent adherence to access management, change control, and security policies across the application portfolio
- Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions
REQUIRED QUALIFICATIONS- 3 years of experience in IT operations, enterprise application administration, or a related technical discipline
- Proven ability to manage multiple priorities in a fast-paced, distributed environment
- Experience supporting SaaS-based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)
- Strong communication skills with the ability to translate technical topics for non-technical stakeholders
- Comfort operating as an individual contributor when needed - this role requires a hands-on mindset
PREFERRED QUALIFICATIONS1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports
- Hands-on administrative experience with Google Workspace and/or Slack is strongly preferred
- Working knowledge of ServiceNow, Jira / Jira Align, or Confluence is a plus
- Familiarity with ITSM principles and ticketing workflows (ServiceNow or Jira experience is a strong plus)
- Experience conducting software license audits and managing SaaS vendor relationships
- Background supporting internal enterprise tools within a healthcare, managed care, or similarly regulated environment
- Exposure to IT governance, access management, or compliance processes
- Experience working within organizations that are subsidiaries or divisions of larger enterprises, with a degree of operational independence
Education:- Bachelor's degree preferred/specialized training/relevant professional qualification.
WHAT WE'RE LOOKING FORThe right candidate leads by example. They're not afraid to be the person who digs into a broken workflow or helps a user solve an issue - and they bring that same energy to developing the people on their team. They're organized, calm under pressure, and comfortable managing both the strategic and the tactical on any given day.
We value people who communicate clearly, own their work fully, and make the team around them better. If you're a natural problem-solver who enjoys both the human side of leadership and the technical side of enterprise tooling, this role is a great fit.
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$83,430.00 - $222,480.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 06/29/2026
