Job Description:

Wastequip WRX is seeking a Service Manager to lead our Jurupa Valley operation. This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance.

The Service Manager will lead both shop and mobile service operations, ensure high-quality, timely repairs while driving revenue growth and strong customer relationships.

Salary Range: $120,000 - $135,000 (Based on experience).

Key Responsibilities:

Leadership & Culture
• Lead, coach, and develop service technicians and support staff
• Build a high-accountability, performance-driven culture
• Create a work environment focused on respect, engagement, and retention
• Champion and enforce a safety-first culture

Financial & Business Ownership:
• Own service revenue, labor utilization, and profitability targets
• Develop and execute the annual operating plan
• Monitor performance and take action to improve results in real time
• Drive growth in service sales across existing and new customers

Operational Execution:
• Manage daily service operations including:
• Scheduling and workflow management
• Technician productivity and efficiency
• On-time delivery and turnaround time
• Establish and maintain a daily and weekly operating cadence to track performance
• Ensure consistent, high-quality execution across shop and field service

Mobile Service & Field Execution:
• Lead mobile service operations, including:
• Technician routing and dispatch
• Field productivity and utilization
• Response time and customer uptime
• Improve efficiency of field service delivery and coverage

Parts & Service Integration:
• Partner closely with the parts team to:
• Improve fill rate and parts availability
• Reduce downtime caused by stockouts
• Prioritize critical repairs and customer needs
• Actively manage backorders and open work orders to completion

Customer & Commercial Focus:
• Take ownership of customer satisfaction and retention
• Build and maintain strong relationships with key customers
• Identify opportunities to expand service revenue and cross-sell parts and services
• Proactively address customer issues and drive them to resolution

Technical Leadership:
• Support team with technical expertise across:
• Heavy-duty truck systems
• Welding, electrical, pneumatic, and hydraulic systems
• Conduct or oversee equipment inspections and job scoping
• Ensure quality standards are met on all repairs

Key Performance Expectations:

Success in this role will be measured by:
• Service revenue growth
• Labor utilization and technician productivity
• Turnaround time and on-time completion
• Customer satisfaction and retention
• Parts availability and reduced downtime
• Team engagement and retention

Qualifications:
• 5+ years of leadership experience in service, maintenance, or heavy-duty equipment
• Strong knowledge of heavy-duty trucks, refuse equipment, or similar industry
• Proven ability to lead teams and drive operational performance
• Experience managing financial results (revenue, cost, profitability)
• Experience with ERP systems and Microsoft Excel
• Clean driving record and ability to travel as needed

Required Skills:
• leadership and communication skills
• Ability to operate in a fast-paced, high-accountability environment
• Strong problem-solving and decision-making skills
• Customer-first mindset with a focus on results

Language Requirement:
• Must be fluent in English (speaking, reading, and writing)
• Bilingual English/Spanish strongly preferred

Company Benefits:
• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans
• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA's)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance
• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)