Job Type
Full-time
Description
The Transwest Service Manager supervises all aspects of the Service Department. The Service Manager will be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealership's marketing and business plan. They must be good stewards of Transwest, cross sell departments, utilize and manage all company resources, be process focused and above all reproach.
ESSENTIAL DUTIES & RESPONSIBILITIES:- Advise customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance.
- Handles customer complaint problems pertaining to service and repair.
- Maintain in good condition all service tools, equipment and service vehicles.
- Responsible for keeping the shop area clean.
- Responsible for safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
- Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame.
- Reviews all technician's and staff's time clock reports and submits them to the Payroll department in a timely manner.
- Review estimates and actual repair time for quality assurance.
- Complete labor pricing.
- Managing shop staff including administration, foremen, service advisors, service writers and technicians.
- Complete initial and ongoing training and support of department personnel.
- Prepare an annual marketing plan and budget for the shop.
- Regularly monitor actual performance to plan and determine reasons for variance.
- Call on fleet accounts as directed by the Service Director.
- Maintain awareness of current and projected market conditions.
- Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
- Attend training sessions for products serviced by the company at the company's expense.
- Engage customers and facilitate new and organic growth within defined Areas of
- Responsibility which includes completing a defined number of preapproved interactivities or personal visits at a customer's place of business as directed by the
- Director prior to the 20th day of each month.
- Develop an annual budget with the relevant strategy and programs to meet departmental objectives and P&L requirements.
- Attend and or complete all assigned industry product and process training opportunities.
- Maintain a professional appearance and attitude.
- Perform other duties as assigned by the Director.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:- Sit or stand for prolonged periods of time.
- Climbing in and out of vehicles.
- Occasional stooping and bending.
- Ability to lift/push/pull up to 45 lbs.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:- High School diploma or equivalent.
- Valid driver's license with good standing MVR.
- Minimum 4 years' experience as a Service Manager.
- Heavy Duty Truck, Trailer, Truck Equipment and/or Body Shop experience (Diesel Service Departments) is a plus.
- Dealership experience preferred.
- Must know Karmak or CDK Dealer Business Systems and have strong computer skills.
- Must be a leader capable of motivating a staff to succeed.
- Excellent verbal and written communication skills.
- Detail oriented.
- Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Salary
- Compensation Range: $90,000 - $120,000
- Bonus Eligibility: Yes
- Reports To: Service Director
- Closing Date: Open Until Filled
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