OverviewResponsible for daily management of the branch operation, as well as overall management for that branch and other secondary branch operations as assigned.
Responsibilities- Oversee the daily operations of the primary branch, including both shop and field services.
- Manage all branch operations in accordance with company and budget goals.
- Ensure that all operations comply with company policies and standards.
- Plan, direct and manage all branch activities in accordance with each branches budgeted financial objectives.
- Assure adequate manpower and supplies are available to complete work assignments.
- Review and organize staffing plans to insure they are consistent and adequate for attaining each branches' objectives.
- Resolve issues regarding supplies, equipment, or manpower shortages.
- Develop annual budget for each branch.
- Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
- Monitor gross profit levels for each branch.
- Assess each branch's performance regarding quality of work and customer satisfaction.
- Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
- Ensure all branches maintain a clean and safe work environment.
- Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
- Develop marketing plans with sales and marketing departments to develop and increase each branch's business.
- Establish work standards and evaluate branch staff's performance.
- Identify, address, and implement timely employee development and training opportunities, including succession planning.
- Hire, counsel, and discharge branch staff as necessary.
Qualifications- Ability to accept responsibility and account for his/her actions.
- Ability to perform work accurately and thoroughly.
- Ability to work independently with minimal supervision.
- Ability to communicate effectively with others using the spoken word.
- Ability to communicate in writing clearly and concisely.
- Ability to take care of the customers' needs while following company procedures.
- Ability to make critical decisions while following company procedures.
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Ability to organize and direct oneself and effectively supervise others.
- Ability to convince a group of people to work toward a goal.
Education/Experience:- Prior experience in managing a $20 million+ P&L based service operation focused on heavy, industrial, and or power-driven equipment in a facilitative Original Equipment Manufacturer (OEM) partnering arrangement required.
- Prior experience in developing and managing budgets also required.
- Ability to plan and carry out responsibilities under limited supervision required.
- Prior experience managing multiple locations preferred.
- High School Diploma or General Education (GED) and three to five years related experience.
- Bachelor's Degree strongly preferred.
Computer Skills:Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards systems preferred.
Physical Activities & Requirements:Ability to wear Personal Protective Equipment (PPE) as required by the position, location, or customer.
