RV Country is looking for a strong committed Service Manger to create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you9re driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.

Job Responsibilities

• Lead daily operations of the service center, overseeing workflow, technician scheduling, and work order management from diagnostics through invoicing or claims.
• Provide strong leadership and support for service employees, including coaching, conducting meetings, and participating in recruitment and performance reviews.
• Deliver exceptional customer service by maintaining clear communication throughout the service process and upholding company service standards.
• Use extensive RV product knowledge to support technicians, resolve issues, and ensure high-quality service.
• Collaborate with management on continuous improvement initiatives, including safety, training, and technical updates.
• Monitor customer satisfaction metrics (CSI and NPS) and implement strategies to maintain or exceed company goals.

Qualifications

• Understand the service process.
• Analysis/problem solving skills.
• Team leadership and motivation skills to the service staff.
• Demonstrate commitment to and creative thinking for continuous improvement.
• High ability to multi-task.
• Ability to develop and maintain a good business relationship with both external and internal customers.

Requirements

Education and Experience

• Minimum 3-5 years of experience in RV or Auto service operations
• Experience in a leadership role with demonstrated ability to motivate and manage people.
• High school diploma or GED required - additional business coursework preferred

Benefits

• Medical, dental, and vision insurance
• 401K with company match
• PTO
• Great company culture

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, to stand and to walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus

Salary Description

110,000-145,000/ salary