RDO Equipment Co.

Service Manager

RDO Equipment Co. • $75K — $100K *
Yuma, AZ 85364In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Leadership abilities to take on a managerial role
  • Strong customer service orientation
  • Tech-savvy with quick learning aptitude
  • Relevant industry experience preferred but not required
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced environment
  • Valid work authorization in the U.S.

Responsibilities

  • Manage work orders efficiently, ensuring smooth operations
  • Schedule technicians effectively for optimal workflow
  • Deliver outstanding customer service throughout the repair process
  • Communicate clearly and respectfully with team and customers
  • Lead and develop a team of technicians for peak performance
  • Build and maintain strong customer relationships for satisfaction

Benefits

  • $75,000-$100,000 annual salary
  • 24% bonus potential
  • Comprehensive benefits package supporting well-being
  • A company culture grounded in core values
  • Opportunities for team-building and community involvement
Full Job Description
Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.

What's in it For You:

  • $75,000-$100,000 / year
  • 24% bonus potential
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.


The Southwestern U.S. is full of agricultural farms and fields. Join this community of vital producers when you join the RDO Equipment Co. Yuma team. In Yuma, a premier store within our Southwest Agriculture division, you'll work with machinery and parts produced by manufacturers like John Deere and Wirtgen. The farmers and customers in this area produce an array of crops and work on complex projects. RDO's support and expertise in Yuma keep them efficient and successful year-round. Ready to make your mark?

What You Will Do:

  • Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
  • Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
  • Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
  • Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
  • Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
  • Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
  • Customer Service Skills: You're passionate about delivering top-notch customer experiences.
  • Tech-Savvy: You're confident using computers and quick to learn new systems.
  • Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
  • Communication: You express yourself clearly, both in writing and in conversation
  • Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love it Here:

  • Dynamic workload: Every day is a new challenge as we partner with customers in the region.
  • Dedicated team: The team in Yuma is obsessed with creating value for customers and each other, expect support in this high-performing store.
  • Tight-knit team: Team building is common here. Attending events, cooking out and getting together outside of work happens regularly.
  • Community involvement: We love to volunteer our time to help in the community at non-profits like the Food Bank.

About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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