RDO Equipment Co.

Service Manager

RDO Equipment Co. • $75K — $90K *
Salt Lake City, UT 84118In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven leadership capabilities with a focus on team development
  • Strong commitment to customer service excellence
  • Tech-savvy with the ability to navigate and adapt to new systems
  • Previous experience in the equipment industry is a plus, but not required
  • Excellent communication skills, both verbal and written
  • Ability to thrive in a dynamic, fast-paced environment
  • Valid work authorization to work in the U.S. without sponsorship

Responsibilities

  • Oversee and manage work orders, ensuring timely progress and resolution
  • Effectively assign technicians to jobs based on skill and availability
  • Deliver exceptional service through clear and timely communication with customers
  • Maintain smooth communication flow within the team and with clients
  • Motivate and develop the technician team while addressing any personnel challenges
  • Build and nurture strong customer relationships for a world-class experience

Benefits

  • A comprehensive benefits package supporting overall well-being
  • A modern, state-of-the-art facility with scenic views
  • A stable work environment with a long-tenured team
  • Opportunities for professional growth due to market expansion
  • A proactive safety culture with regular safety discussions
  • Ongoing training support for employee development
  • Regular team appreciation events, fostering community
Full Job Description
Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment.

What's in it For You:

  • $75,000-$90,000 / year
  • 24% bonus potential
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.


What You Will Do:

  • Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
  • Scheduling and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
  • Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
  • Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
  • Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
  • Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
  • Customer Service Skills: You're passionate about delivering top-notch customer experiences.
  • Tech-Savvy: You're confident using computers and quick to learn new systems.
  • Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
  • Communication: You express yourself clearly, both in writing and in conversation
  • Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
  • Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love it Here:

  • New facility: Salt Lake City team members work out of a state-of-the-art facility overlooking the Rocky Mountains.
  • Long-tenured group: Salt Lake City is proud to have high team member tenure and low turnover.
  • Market growth: Salt Lake City is booming with industry growth all around it. This creates opportunities and stability for our team members.
  • A culture of safety: In Salt Lake City, we have a safety committee with representation from all departments. We also do regular safety huddles that discuss experiences and topics to keep everyone safe.
  • Invested in employees: We talk daily about training needs and encourage our team to continually grow.
  • Team member appreciation: Monthly team lunches, including BBQs and cookouts.


About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

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