Job Summary

Job Title: Service Manager - Medical Imaging

Location: Phoenix, AZ (Full-time, Permanent)
Salary: Dependent on experience + benefits

About the Company:
A leading medical imaging services provider, supporting healthcare institutions nationwide with installation, maintenance, and service solutions. The company is dedicated to delivering customer-focused support, continuous improvement, and a strong team culture.

Role Overview:
The Service Manager will lead a regional service team, ensuring customer satisfaction, effective contract management, and financial accountability. Core duties include overseeing service calls and projects, monitoring departmental expenses and revenues, supporting ISO compliance, and ensuring staff have the training and resources they need. The role requires close collaboration with sales to align service priorities and support future growth.

Key Requirements:
• College diploma in electronics, computer science, electromechanics, or related field
• Previous management or supervisory experience in technical services
• Strong organizational, financial, and contract management skills
• Excellent communication and leadership abilities
• Ability to build, motivate, and develop high-performing teams

Ideal Candidate:
• Confident leader with strong decision-making skills
• Professional, resilient, and customer-focused
• Positive and proactive, with the ability to manage escalations effectively
• Skilled at balancing company interests with customer satisfaction

Next Steps:
Apply now or contact Sam O'Leary at nGenium for a confidential discussion.

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