Dealership:L0724 DCH Kia of Temecula
DCH Temecula KiaService MangerDCH Temecula Kia is proudly part of Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact - both in their store and across the company.
We are looking for a Experienced Service Manager to lead, develop, and inspire our team This role is a key driver of performance, culture, and customer experience.
What You'll Do- Service Staff Recruiting, Training and Development.
- Staff Department to optimize customer opportunities and productivity.
- Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
- Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
- Resolve customer requests, questions and concerns in a professional and prompt manner.
- Inspect repair orders daily for legibility, accuracy and legality.
- Ensure that all manufacturer policies and procedures are followed.
- Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
- Inspect and maintain the cleanliness, organization and appearance of all service areas following state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
- Hold daily and monthly staff meetings as required covering key information.
- Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
- Complete service department reporting and month-end procedures.
- Other administrative duties as required.
What You'll Bring- 2+ years of experience as a Service Manager
- Import Experience preferred
- CDK Experience preferred
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsThis is a performance driven position eligible for short term and/on long term incentives as part of total compensation which includes commissions off Department net, Bonuses based on: Manufacture Approvability and Department Production (Flat Rate Hours Sold).
The annual estimated range is $180,000 to $204,000
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
