Dealership:L0023 Lithia Ford of Fresno
Fresno FordHiring: Service ManagerWhat You'll DoThis role is a key driver of performance, culture, and customer experience.
- Service Staff Recruiting, Training and Development.
- Staff Department to optimize customer opportunities and productivity.
- Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
- Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
- Customer engagement
- Resolve customer requests, questions and concerns in a professional,, and prompt manner.
- Inspect repair orders daily for legibility, accuracy and legality.
- Ensure that all manufacturer policies and procedures are followed.
- Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
- Read, understand and take action on MIS to generate maximum revenue and control expenses.
- Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
- Administrative Functions.
- Hold daily and monthly staff meetings as required covering key information.
- Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
- Complete service department reporting and month-end procedures.
- Other administrative duties as required.
This position reports directly to the General Manager
What You'll Bring- 2 or more years of experience at large volume dealership REQUIRED
- Domestic experience REQUIRED)
- Ability to lead and develop the service team
- Strong focus on Earning Customers for Life
- Acceptable driving record and a valid driver's license in your state of residence.
Total RewardsThe California salary pay range for this position is $200,000.00 - $225,000.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off Department Net and bonuses based on Manufacturer Approvability and Department Production (Flat Rate Hours sold).
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
