Service Manager
Posting Start Date: 9/29/26
Job Location (Short): Laurel, Delaware, USA, 19956
Requisition ID: 36838
Onsite or Remote:
Job OverviewLead the service department to ensure maximum profit and customer satisfaction. Manage the department to achieve operation goals. This person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment.
This position is based out of our Laurel, DE location.Key Job Responsibilities- Ensure the safety of the employee and work environment.
- Develop and execute plans to achieve department goals for quality and efficiency.
- Manage accounts receivables as defined in business plan as well as manage the service department to operate within the guidelines set by our policies and procedure.
- Lead daily operations of the service department, including scheduling, workflow management, technician development, monitoring KPIs, etc.
- Train, mentor, and evaluate technicians to build a high-performing service team.
- Work with factory representatives to ensure warranty factory campaigns are completed.
- Manages work orders and oversees the ordering of necessary parts and materials, and provides all pertinent information for closing of work orders and invoicing within company policy.
- Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
- Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
- Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment and Branch.
- Has responsibility for maintaining failed parts removed from all machines -customer, internal, or warranty repairs within company guidelines.
- Other duties as assigned.
Qualifications/Requirements- Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable.
- High school degree & some college preferred.
- Construction equipment and industry knowledge.
- Some excavating and grading knowledge.
- Knowledge of software and technology applications preferred.
Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $90,000-100,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
