Service Manager plays a critical role in making sure that standard is consistently delivered.
We are looking for a LEADER who understands that culture and accountability are not opposites. They work together. This is a hands-on leadership role focused on building structure, strengthening accountability, developing a high-performing service team, and ensuring our customers experience the very best of RMS.
What You Will Be Responsible ForLeading the Service Team- You will provide day-to-day leadership for 10-15 individuals in our Service Department , both in-house and in the field.
- Coordinate schedules and resources, ensuring team members have the tools and materials they need.
- Reinforce expectations around quality and professionalism and address challenges constructively.
- Helping team members grow in skill and confidence.
Owning Safety & Compliance- Safety at RMS is foundational. You will ensure proper documentation and follow-up when incidents occur, oversee equipment readiness and vehicle compliance.
- Reinforce safety habits in both the shop and field and maintain strong organization and housekeeping standards.
Protecting the Customer Experience- Help maintain strong customer relationships by ensuring service work is thorough and professional and documentation is accurate.
- Assure issues are addressed promptly, and feedback is used to drive improvement.
Bringing Operational Discipline- Plan labor and resources responsibly, coordinate with vendors and millwright partners, and anticipate potential delays.
- Maintain oversight of tools, equipment, and departmental spending.
Developing a Strong Team Culture- Hold regular one-on-one conversations, provide honest and respectful feedback, recognize strong performance, address gaps early, and reinforce how each role contributes to RMS True North.
- Partner with the Plant Manager to identify talent needs and participate in candidate evaluation and hiring decisions.
The Leader Who Thrives in This Role- You are comfortable making decisions, holding standards without becoming harsh, communicating clearly, staying organized, understanding both people and operations, taking ownership, and believing culture is built through consistency.
- You are a mechanically fluent, people-centered operations leader who values discipline, ownership, and long-term team development.
Travel- Staying connected to field work ensures leadership stays practical and informed. National travel of 10-15% will be required with occasional overnights to visit customers and vendors.
Background That Supports Success- Valid driver's license required.
- 2-4 years of leadership experience in service, operations, or a technical environment required.
- Mechanical or field service exposure.
- Experience coordinating teams and resources.
- Strong communication and organizational skills.
Why RMS?- We offer very competitive pay of: $36-$44/hour depending on experience
- Flexible scheduling and family-oriented culture.
- Generous PTO - 3 weeks in your first year, up to 5 weeks after 5 years.
- Amazing benefits - Healthcare, dental, vision, performance incentives, 401K match up to 5%, and MORE!
- We believe in developing our people. If you show initiative and deliver results, there is room to grow here.
If you are ready to LEAD a team, PROTECT the standard and STRENGTHEN the experience, we would love to connect. Apply TODAY!
Compensation $36 - $44 per hour
