DOCS Health

Service Manager

DOCS Health • $80K — $95K *
Montreal, QC H1A 0A1In-Person
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • College degree in electronics and/or administration, or equivalent education and experience
  • Over 10 years of technician experience, preferably in the dental field
  • Excellent leadership abilities with adaptability
  • Strong communication and interpersonal skills
  • Excellent analytical skills and ability to manage priorities
  • High attention to detail
  • Fluent in French (spoken and written); good knowledge of English (spoken and written)

Responsibilities

  • Supervise service staff and coordinate service call responses
  • Maintain daily technical call calendar to ensure efficiency
  • Assist sales with installation and after-sales service
  • Engage with clients under service contracts to ensure satisfaction
  • Identify and promote sales opportunities for merchandise through collaboration
  • Conduct annual employee reviews and set performance goals
  • Ensure compliance with manufacturer's specifications and regulations

Benefits

  • Professional development opportunities
  • Supportive work environment
  • Flexible work arrangements
  • Health and wellness programs
  • Team-oriented culture
Full Job Description
Job Summary
As the Technical Service Manager, you will supervise service staff and act as a technical liaison between several members of the service, sales and executive teams. You will be responsible to maintain an efficient daily technical call calendar and maximize the department yearly revenue.

Essential Functions
  • Ensure that the response time for a service call meets the established standards.
  • Ensure that all technicians communicate their needs or those of their clients on a regular basis.
  • Assist the sales department for installation and after-sales service to optimize customer service.
  • Touch base and visit client base who have service contracts to ensure full satisfaction of department services and/or to find solutions when faced with challenges.
  • Promote and share sales opportunities for merchandise or equipment with representatives regularly.
  • Perform annual employee reviews and set new goals to ensure department and branch's performance.
  • Ensure that all manufacturer's specifications, federal/provincial laws and regulations related to the repair, movements, modifications, updates or calibration/radiation issued by the devices are adhered to by technicians. Provide complete documentation on the subjects of law or manufacture of these devices to interested parties.
  • Ensure that all company or other procedures regarding asepsis are followed.
  • Determine the parts and tools needed to meet the need of the department.
  • Ensure that vehicle maintenance policies are followed and that technicians drive their vehicles appropriately.
  • Initiate, acquire, maintain and share technical knowledge through reading or training provided by the company.
  • Manage overtime and departmental expenses.
  • Perform other duties as assigned or requested.


Job Qualifications
  • Hold a college degree in electronics and / or administration, or combination of education and experience.
  • 10 years and plus of experience as a technician, preferably in the dental field.
  • Excellent ability to lead with versatility.
  • Strong communication and interpersonal skills.
  • Excellent analytical and priority management capabilities.
  • Excellent attention to detail.
  • Excellent command of French, both spoken and written.
  • Very good knowledge of English, both spoken and written. The Service Manager will work 40% with English-speaking customers and 60% with suppliers outside Quebec. All technical support from our Canadian and American suppliers is offered exclusively in English.


Résumé du poste

En tant que responsable du service technique, vous superviserez le personnel de service et agirez comme agent de liaison technique entre plusieurs membres des équipes de service, de vente et de direction. Vous serez responsable de maintenir un calendrier d'appels techniques quotidien efficace et de maximiser les revenus annuels du service.

Fonctions essentielles
  • Assurer que le temps de réponse pour un appel de service est selon les normes établies.
  • S'assurer que tous les techniciens communiquent leur besoin ou celui de leurs clients sur une base régulière.
  • Assister le département des ventes pour l'installation et le service après-vente afin d'optimiser le service à la clientèle.
  • Prendre contact et visiter la clientèle qui a des contrats de service pour s'assurer de l'entière satisfaction des services du département et/ou pour trouver des solutions lorsque confronté à des défis.
  • Promouvoir et partager les opportunités de vente de marchandise ou d'équipement avec les représentants régulièrement.
  • Procéder à des évaluations annuelles des employés et fixer de nouveaux objectifs pour s'assurer de la performance du département et de la succursale.
  • S'assurer que toutes les spécifications du manufacturier, les lois et règlements fédéraux/provinciaux reliés à la réparation, les mouvements, modifications, mises à jour ou le calibrage/radiation émise par les appareils sont respectés par les techniciens. Procurer la documentation complète sur les sujets de loi ou de fabrication de ces appareils aux parties intéressées.
  • S'assurer que toutes les procédures de la compagnie ou autres concernant l'asepsie sont suivies.
  • Déterminer les pièces et les outils nécessaires pour répondre au besoin du département.
  • S'assurer que les politiques d'entretien des véhicules sont suivies et que les techniciens conduisent leur véhicule de manière appropriée.
  • Initier, acquérir, maintenir et partager sa connaissance technique en lisant ou par une formation donnée par la compagnie.
  • Gérer le temps supplémentaire et les dépenses du département.
  • Autres tâches tel qu'assignées ou demandées.


Formation et compétences
  • Détenir un diplôme d'études collégiales en électronique et/ou en administration, ou combinaison équivalente de scolarité et d'expérience.
  • Détenir plus de 10 ans d'expérience en tant que technicien, préférablement dans le domaine dentaire.
  • Excellente capacité à diriger avec polyvalence.
  • Fortes aptitudes en communication et en développement des relations interpersonnelles.
  • Excellentes capacités d'analyse et de gestion des priorités.
  • Excellent souci du détail.
  • Excellente maîtrise du français, à l'oral comme à l'écrit.
  • Très bonne connaissance de l'anglais, à l'oral comme à l'écrit. Le directeur travaillera à 40 % avec des clients anglophones et à 60 % avec des fournisseurs hors Québec. Le soutien technique de nos fournisseurs canadiens et américains est offert exclusivement en anglais.

About DOCS Health

Dentrust Optimized Care Solutions provide direct and on-location health services through fixed-clinic settings, mobile treatment centers, telemedicine, portable deployment models, emergency response, case management, and a variety of comprehensive health, dental, and specialty care.

DOCS Health Careers

Joining DOCS Health presents an unparalleled opportunity to become part of a leading team of professionals dedicated to healthcare excellence. DOCS Health is renowned for its commitment to innovation, leadership in the medical field, and a culture that actively supports diversity and professional growth.

Explore Job Opportunities

DOCS Health offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is seeking a position in healthcare administration, patient care, or medical research, DOCS Health provides a platform where career aspirations turn into reality.

Internship Programs

For those at the beginning of their professional journey, DOCS Health’s internship programs offer a robust foundation in the healthcare industry. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that enhance their skills and expand their understanding of the medical field.

Employment Benefits

Choosing a career at DOCS Health means access to outstanding benefits. The company is committed to the well-being of its team members, offering comprehensive health benefits, retirement plans, and generous paid time off. Additionally, employees enjoy continuous learning opportunities through professional development and diversity training programs.

Cultivating a Culture of Growth and Innovation

At DOCS Health, fostering a culture of growth and innovation is paramount. The company encourages its team to pursue innovation in every task and project. With a supportive network and access to cutting-edge technology, team members can explore new ideas and approaches, driving forward the standards of healthcare.

Leadership and Development

Leadership development is a cornerstone of DOCS Health’s commitment to its employees. Through targeted training and real-world application, employees enhance their leadership skills, preparing them for advanced roles within the company. This focus on leadership cultivates a team that is ready to meet challenges and excel in their careers.

Networking and Professional Development

Networking opportunities abound at DOCS Health, with numerous events and platforms that connect employees with industry leaders and peers. These interactions are vital for professional growth and innovation, offering insights and opportunities that are integral to career advancement.

Hiring Process

The hiring process at DOCS Health is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and expectations. Interested candidates should prepare their resume to reflect relevant experience and skills, tailored to the position they are applying for.

Join the DOCS Health Team

Explore the career pages and current job listings to find where skills and interests align with the needs of DOCS Health. Positions are available for those passionate about making a difference in healthcare and eager to join a team that values hard work and creativity.

Stay Connected with DOCS Health Careers

Keep up to date with the latest from DOCS Health by following the careers blog. Gain insights from insiders, learn about new job openings, and get tips for your next interview or networking event.

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Learn more about DOCS Health
Size
251 employees
Industry
Healthcare
* Ladders Estimates

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