SUMMARY: The Service Manager is responsible for owning client relationships, driving service revenue, and managing electrical service work from initial client contact through closeout and invoicing. This role blends account management, estimating, and project execution, requiring the ability to operate in fast-paced service environments where scopes are often conceptual, time-sensitive, and executed under T&M or small project contracts ($300 to $50k). The Service Manager serves as the primary point of contact for the customer and is accountable for delivering high-quality service while maintaining schedule, cost control, and strong internal coordination with field and support teams.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Client & Account Management

• Serve as the primary point of contact for assigned service accounts
• Build and maintain long-term client relationships with a focus on repeat service work and account growth
• Respond quickly to client requests, coordinating site visits, proposals, and service execution
• Proactively identify opportunities for additional work, including maintenance, upgrades, and corrective repairs

Scoping, Job Walks & Estimating

• Lead service job walks and client meetings, asking the right questions to define scope and risks
• Conceptualize solutions with limited or no drawings, especially in retrofit and troubleshooting scenarios
• Develop accurate estimates for:
• Time & Material (T&M)
• Not-to-Exceed (NTE)
• Small fixed-price service projects
• Align scope, labor hours, and materials with real-world field execution expectations
• Identify value engineering and prefabrication opportunities when applicable

Service Execution & Operations

• Plan and manage service work based on:
• Customer priorities
• Technician availability
• Estimated hours and scope complexity
• Coordinate closely with:
• Service Technicians
• Area General Foreman (AGF)
• Service Coordinator
• Ensure field teams have the information, materials, and access required to execute efficiently
• Remove roadblocks quickly to avoid downtime or schedule delays

Internal Coordination & Technical Support

• Work with Service Engineers (when applicable) to support troubleshooting or design assistance
• Coordinate subcontractors, vendors, and specialty resources as needed
• Ensure proper communication between field and office throughout the job lifecycle
• Escalate technical or contractual issues early before they impact execution

Documentation, RFIs & Submittals (When Applicable)

• Generate and track RFIs to resolve scope gaps or unclear conditions
• Review submittals and shop drawings for alignment with project intent
• Ensure documentation is complete, organized, and supports successful project delivery

Financial Ownership & Project Controls

• Own the financial performance of service work, including:
• Estimate vs. actual tracking
• Labor productivity
• Material usage
• Review and approve T&M tickets for accuracy and completeness
• Identify discrepancies in field reporting and correct issues quickly
• Develop and submit change orders when scope changes occur
• Ensure timely billing and support AR collections when needed

Project Closeout

• Coordinate punch walks and closeout with the client
• Ensure all work is completed, documented, and billed
• Capture lessons learned and identify follow-up service opportunities

Keys to Success

• Fast response time to customers and internal teams
• Strong ownership of accounts and job outcomes
• Accurate, field-aligned estimating (minimal surprises in execution)
• Clean T&M management and billing accuracy
• High job completion rate with satisfied customers
• Ability to manage multiple small jobs simultaneously without dropping communication

EXPERIENCE, EDUICATION:

• 3+ years of electrical service, construction, or field experience
• 2+ years in estimating, project management, or service management
• Proven ability to:
• Conceptually estimate small-to-mid-size electrical work ($300-$50k)
• Manage T&M and NTE contracts effectively
• Strong understanding of electrical systems, troubleshooting, and service workflows
• Experience with service and construction software (BuildOps, Accubid, Procore, or similar)
• High level of organization, communication, and accountability

PAY TRANSPARENCY:
The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a [redacted]-electric.com email.