Job Title:Service Manager
Department:Service
Job Status:Non-Union, Exempt
Reports to:Service Operations Manager
Job Summary:The Service Manager leads branch service operations, supervising field technicians, shop technicians, and service support staff to ensure safe, efficient, and high-quality repair and maintenance of customer equipment. This role is responsible for workflow execution, technician performance, preventive maintenance completion, customer satisfaction, and departmental financial results.
This position owns branch-level service execution, including technician performance, dispatch coordination, safety compliance, preventive maintenance completion, and customer service outcomes, while supporting departmental revenue and productivity goals.
The Service Manager works closely with the Service Operations Manager to implement company service standards and improve operational performance.
Key Responsibilities:
- Lead daily service department operations across shop and field technicians
- Monitor productivity, utilization, and repair completion performance
- Manage dispatch coordination and open work order aging
- Oversee preventive maintenance programs and manufacturer service campaigns
- Support service readiness for customer equipment, rental fleet, and equipment deliveries
- Evaluate technician and service administrative staff performance
- Maintain strong customer communication and service experience
- Coordinate with Parts, Rental, Sales, Warranty, and Training teams
- Manage departmental expenses and operational efficiency
- Work with suppliers and vendors supporting service operations
- Ensure accurate documentation, time entry, and warranty processing
- Maintain clean, organized, and safe shop and service environments
- Ensure proper PPE availability and regulatory compliance
- Maintain service vehicle, tooling, and equipment readiness
- Promote a positive team culture and high morale
Safety & Compliance Responsibilities: - Uphold a strong safety culture across service operations
- Ensure compliance with environmental and workplace regulations
- Support safe handling of materials, equipment, and service vehicles
Qualifications:Required
- 3+ years service experience in equipment, fleet, or dealership service environment
- 2+ years leadership or supervisory experience
- Strong workflow coordination and technician management capability
- Valid driver's license
Preferred
- Material handling, heavy equipment, construction equipment, or industrial service background
- Experience managing preventive maintenance programs and field technician dispatch
- Warranty administration experience
Skills & Competencies: Successful candidates demonstrate:
- strong leadership and accountability
- organization and prioritization skills
- customer service focus
- problem-solving ability
- ability to manage multiple priorities in a fast-paced service environment
- commitment to safety and operational discipline
Job Types: Full-time
Pay grade: $80-$85,000/year with 18%-25% potential bonus
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
Fresno, CA 93725
Willingness to travel:
Work Location: In person
