What You'll Do: As the Service Manager, your responsibilities encompass overseeing the daily operations of the service department. This involves managing the department's budget, scheduling expenditures, and maintaining strong customer relations.
Job Duties: - Prepare and manage the annual budget, reviewing daily performance reports and identifying trends to enhance profitability.
- Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
- Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
- Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.
Job Qualifications & Requirements - Minimum of ten (10) years of experience in the service department of the trucking industry.
- Technician experience is highly preferred.
- Demonstrated excellent customer service skills.
- Strong communication skills, both verbal and written.
- Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
- Team-oriented mindset, fostering collaboration and cooperation among team members.
- Proactive and demonstrates initiative in problem-solving and decision-making.
- Proficiency in computer usage and strong accounting skills are essential for this role.
Physical Requirements: - Must be able to pass post offer drug test.
Compensation: - $70,000-$95,000 annual salary based on experience and skills plus bonus plan
Benefits Velocity Vehicle Group Offers: - Fantastic Culture
- 401k + match
- Health, Dental & Vision Insurance + HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
We're looking to hire the best! If you are looking for a challenge and enjoy providing superior customer service, apply today for the Service Manager Position! 
