AutoNation

Service Manager - AutoNation Mazda Carlsbad

AutoNation • $120K — $150K *
Carlsbad, CA 92009In-Person
Manufacturing & Automotive
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent
  • 3-5 years in an auto repair facility
  • 2+ years supervisory experience
  • Strong communication and interpersonal skills
  • Proficient with dealership computer systems
  • Valid driver's license and ability to drive manual transmission vehicles
  • Demonstrated customer service skills

Responsibilities

  • Assist and guide service and sales personnel
  • Document employee behavior for potential actions
  • Report integrity issues to management
  • Coordinate with parts department for inventory
  • Collect accounts receivable for service work
  • Obtain competitive bids for tools and supplies
  • Ensure safety policies are followed and accidents reported
  • Quality check completed jobs
  • Maintain service records and warranty parts
  • Handle customer complaints swiftly
  • Promote effective service sales techniques
  • Meet monthly with management to review department performance
  • Proactively communicate with customers to resolve issues
  • Monitor staffing and turnover levels
  • Maintain repair order flow for efficiency
  • Engage with vocational schools for recruitment
  • Schedule department associate activities
  • Oversee hiring, training, and performance of service staff
  • Comply with regulations affecting operations
  • Assist in the development of service budget
  • Maintain high customer satisfaction index

Benefits

  • Competitive compensation and 401k matching
  • Work-life balance with health, dental, vision, and maternity benefits
  • Employee purchases and discounts for vehicles and services
  • Access to YouDecide for discounts from top providers
  • Participation in charity initiatives supporting cancer research
Full Job Description
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.  The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.  The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.   

What are the day-to-day responsibilities?

  • Assist all subordinate service and sales personnel in all phases of their job descriptions

  • Properly document employee behavior that may result in punitive job actions such as termination

  • Report to management any circumstances that compromise the integrity of the dealership

  • Work with the parts department as appropriate to ensure proper stocking of high use parts

  • Collect accounts receivable for service work

  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…

  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately

  • Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained

  • Quality check completed jobs

  • Ensure that all the necessary shop equipment is in proper working condition

  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly

  • Ensure that proper service sales techniques are being used

  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters

  • Communicate with customers before issues arise and get involved in escalated customer issues

  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals

  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis

  • Serve as liaison with factory representatives in the absence of fixed operations or service director

  • Establish and maintain a good working relationship with customers to encourage repeat referral business

  • Monitor staffing levels, compensation levels and department turnover

  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements

  • Maintain reporting systems required by general manager, company and manufacturer

  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates

  • Direct and schedule the activates of all department associates

  • Hire, train, motivate, counsel and monitor the performance of all service department staff

  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…

  • Assist in development of annual service budget for use in connection with annual sales forecast

  • Maintain customer satisfaction index rating above that of manufacturer or dealership average

What are the requirements for this job?

  • High School diploma or equivalent

  • Three to Five years of experience in an auto repair facility

  • Two plus years of supervisory experience

  • Excellent verbal and written communication and interpersonal skills

  • Proficient knowledge of dealership computer systems

  • Must have a valid driver’s license

  • Ability to drive manual transmission vehicles

  • Demonstrated customer service skills

  • Previous industry knowledge of overall operations, management and wholesale relations (preferred) 

This positions pay range is $120k to $150k annually.

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About AutoNation

AutoNation, Inc. (AutoNation) is an automotive retailer in the United States. As of December 31, 2011, the Company had three operating segments: Domestic, Import, and Premium Luxury. As of December 31, 2011, it owned and operated 258 new vehicle franchises from 215 stores located in the United States, predominantly in metropolitan markets in the Sunbelt region. Its stores sell 32 different brands of new vehicles. The core brands of vehicles that it sells, representing approximately 90% of the new vehicles that it sold during the year ended December 31, 2011, was manufactured by Ford, Toyota, Nissan, General Motors, Honda, Mercedes-Benz, BMW, and Chrysler. The Company offers a diversified range of automotive products and services, which include new vehicles, used vehicles, parts and automotive repair and maintenance services, and automotive finance and insurance products. In January 2014, Autobytel Inc. acquired AutoUSA from AutoNation, Inc.

AutoNation Careers

Join the dynamic team at AutoNation, America's largest and most admired automotive retailer, and drive your career forward in an industry that is all about innovation and growth. At AutoNation, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusivity.

Work You'll Do

At AutoNation, every position is a chance to leverage your skills, contribute to our mission, and make an impact. Whether you're looking for an entry-level role or a managerial position, our team is committed to nurturing your career aspirations with comprehensive training and development programs.

Explore Our Diverse Employment Opportunities

AutoNation is not just about selling cars; it's about creating exceptional experiences. Our team members enjoy a culture that promotes innovation, teamwork, and leadership. From sales and customer service to finance and operations, the variety of roles ensures that there's a perfect fit for everyone's skills and interests.

Internship Programs

Kickstart your career with an AutoNation internship. These opportunities are designed to give you real-world experience, networking prospects, and insights into our day-to-day operations. Interns at AutoNation are considered integral members of the team and are involved in projects that matter.

Benefits of Joining AutoNation

Choosing a career at AutoNation means you get to enjoy benefits that support both your professional and personal life. We offer competitive compensation packages, health benefits, and employee discounts. Moreover, our commitment to employee growth ensures that you have access to continuous learning and career advancement opportunities.

Inclusive Culture and Diversity Training

We believe that our strength lies in our diversity. AutoNation is dedicated to maintaining an inclusive culture where everyone’s voice is heard. Diversity training is a crucial part of our commitment, ensuring that all team members understand and appreciate the value of a diverse workplace.

Leadership and Innovation

Lead and innovate with AutoNation. We empower our employees to take on challenges and lead initiatives that drive our company forward. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and excel.

Join Our Team

Ready to accelerate your career? Explore the various job openings at AutoNation and find where you fit best. We are continuously hiring passionate, curious, and driven individuals who are ready to advance their careers in the automotive industry.

Stay Connected

Keep up to date with the latest at AutoNation by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn valuable career tips that can help you grow.

Apply Now

Don’t miss out on the opportunity to be part of a leading team in the automotive industry. Update your resume, prepare for your interview, and apply for a position at AutoNation today. Discover how your career can flourish in an environment committed to customer service and innovation.

SEARCH AUTONATION JOBS

Join AutoNation and drive the future of automotive retail with a career that’s as rewarding as it is exciting.
Learn more about AutoNation
Size
22,200 employees
Market Cap
$5.1 billion
Industry
Manufacturing & Automotive
Net Income
$381.6 million
Founded
1996
5 Year Trend
+3.6%
Revenue
$20.3 billion
NASDAQ
AN
* Ladders Estimates

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