Service Manager

21st Century Equipment$70K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in John Deere service department operations
  • Ability to motivate and lead individuals and teams
  • Working knowledge of job pricing and commission compensation
  • Basic understanding of financial principles for service operations

Responsibilities

  • Supervise service department staff
  • Maintain processes to enhance customer satisfaction and profitability
  • Monitor and assess technician performance
  • Review work orders for accuracy and completeness
  • Hire and develop skilled technical personnel
  • Provide support to technicians in diverse conditions
  • Perform hands-on tasks and lift 50 lbs regularly

Benefits

  • Medical insurance and HSA
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid holidays and PTO
  • 401(k) with company match
  • Additional benefits available
Full Job Description
21st Century Equipment LLC is hiring a full-time Service Manager to oversee service operations, support technician performance, and ensure outstanding customer satisfaction. This is an exciting opportunity to take your career to the next level within a respected agricultural organization.

Compensation

Pay: $70,000-$100,000

Benefits
  • Medical insurance and HSA
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid holidays and PTO
  • 401(k) with company match
  • And many more

Your Day as a Service Manager

In this role, you will:
  • Supervise service department personnel
  • Maintain service processes that support customer satisfaction and departmental profitability
  • Monitor technician performance and ensure accuracy in MST and SPG usage
  • Review all work orders for precision and completeness
  • Hire, develop, and retain skilled technical personnel
  • Support technicians in a variety of weather and working conditions
  • Lift 50 lbs regularly and perform hands-on tasks as needed

Your leadership ensures efficient operations, high-quality service, and a safe, productive environment for both employees and customers.

Requirements
  • 3+ years of experience in John Deere service department operations
  • Ability to motivate individuals and teams
  • Working knowledge of standard job pricing and commission-based compensation
  • Basic understanding of financial principles related to service department operations

If you're ready to step into a rewarding leadership role with a dynamic team, apply today!

Our initial application is quick, mobile-friendly, and takes just a few minutes to complete.

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