Choice Hotels International Inc

Service Management Engineer 3

Choice Hotels International Inc • $95K — $115K *
Scottsdale, AZ 85254In-Person
Enterprise Technology
5 - 7 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor of Science or equivalent experience required.
  • Minimum of five years of ServiceNow development experience.
  • Strong analytical and problem-solving skills.
  • Proficient in design, coding, testing methodologies, and debugging procedures.
  • Excellent communication skills for diverse organizational audiences.
  • Strong interpersonal skills for effective collaboration with various stakeholders.
  • Ability to manage multiple projects and work under pressure.

Responsibilities

  • Design, develop, implement, and support the ServiceNow platform.
  • Own release-level estimations for development activities.
  • Manage medium to complex business requirements from start to finish.
  • Identify process enhancements and recommend solutions.
  • Drive incident resolution and support system performance issues.
  • Maintain system documentation and suggest industry trend improvements.
  • Communicate maintenance activities to stakeholders.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Generous leave and paid time-off policies.
  • Financial benefits for retirement and health savings.
  • Employee recognition programs to acknowledge contributions.
  • Discounts at Choice hotels worldwide for associates.
Full Job Description
** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Your Responsibilities

Development Duties:
  • Key contributor in the design, development, implementation, and support of the ServiceNow platform.
  • Owns release level estimation for less complex development activities and assists in estimating release level of effort for complex development activities.
  • Takes ownership of medium to complex business requirements and works them to completion.
  • Reviews opportunities for process enhancements and recommends potential solutions.
  • Identifies and recommends ideas for improvements within the tool, process, and metrics.
  • Contributes to ensuring compliance with regulatory standards.
  • Promotes a continuous quality improvement culture to enhance the services provided to all customers.
  • Builds and maintains relationships with key stakeholders and customers by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiative, sensitivity, and professionalism.
  • Ensures tools are designed and implemented based on industry best practices and in accordance with Choice standards and challenges standards when appropriate.


Support Duties:
  • Drives incident resolution, as needed.
  • Shares knowledge with peers and junior team members. This may include:
    • Version upgrades activities.
    • System performance issues.
    • Responding to and resolving system outages.
  • Communicating maintenance activities to impacted stakeholders/teams.


Administrative Duties:
  • Maintains adequate tool/system documentation.
  • Suggests improvements based upon industry trends and strategies.
  • Participates in planning and implementation meetings.


Your Experience, Skills & Competencies
  • • Bachelor of Science or equivalent experience required.
    • Minimum of five years of ServiceNow development experience.
  • Excellent analytical and problem-solving skills to effectively evaluate information and data to make decisions.
  • Excellent knowledge of design, coding, testing methodologies, and debugging procedures.
  • Excellent oral and written communication skills to effectively communicate information to audiences at all levels of the organization, stakeholders, as well as provide end-user documentation and self-help solutions.
  • Excellent interpersonal skills necessary to interact effectively with management, engineers, administrators, and business partners.
  • Able to work under pressure and balance workload to make measurable progress on multiple high priority projects.
  • Able to work both independently, as well as collaboratively, in achieving results within established timeframes with minimal supervision.
  • Ability to manage and prioritize multiple assignments supporting business as usual, user request, as well as special projects.
  • Ability to collaborate at a high level with others and actively incorporate their input.
  • Additional preferred skills:
    • Strong knowledge of computer languages, including but not limited to JavaScript, Angular, Python, SQL, and HTML.
    • REST API experience, including JSON and credentials configuration.
    • Familiarity with the AWS cloud environment, including Lambda.


Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
  • Competitive compensation and benefits, including medical, dental, and vision coverage
  • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
  • Financial benefits for retirement and health savings
  • Employee recognition programs
  • Discounts at Choice hotels worldwide

About Choice Hotels International Inc

Choice Hotels International is a hospitality company that franchises hotels under several brands, including Comfort Inn, Quality Inn, and Econo Lodge. The company operates in over 40 countries and territories, with over 7,000 hotels and 570,000 rooms. Choice Hotels International's mission is to provide affordable and comfortable lodging options for travelers. The company was founded in 1939 and is headquartered in Rockville, Maryland.
Learn more about Choice Hotels International Inc
Size
1,500 employees
Market Cap
$5.9 billion
Industry
Hospitality & Recreation
Net Income
$75.3 million
Founded
1941
5 Year Trend
+5.8%
Revenue
$774 million
NASDAQ
CHH
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Choice Hotels International Inc

More Enterprise Technology Jobs

Find similar Service Management Engineer 3 jobs:

NationwideScottsdale, AZ