Microsoft

Service Engineer

Microsoft • $102K — $202K *
Redmond, WA 98052In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant technical field (Computer Science, IT, Engineering, etc.) or equivalent experience.
  • 2+ years in technical software, network, service, or systems engineering roles.
  • Preferred 2-4+ years experience in cloud operations, incident response, or Site Reliability Engineering.
  • Strong command-and-control communication skills for high-pressure situations.
  • Familiarity with automation languages, monitoring tools, and ITIL frameworks.

Responsibilities

  • Ensure customer satisfaction and system performance through engineering collaboration.
  • Lead high-severity incident management across Azure services with accountability for resolution.
  • Drive real-time decision-making during live site incidents, ensuring alignment across teams.
  • Engage in production triage to identify root causes and resolve complex issues.
  • Promote customer-first culture by prioritizing platform reliability in all responses.
  • Collaborate with engineering and product teams to enhance service resiliency and mitigation strategies.
  • Analyze customer feedback and telemetry to drive continuous improvement efforts.

Benefits

  • Opportunity for career growth with a leading technology company.
  • Participation in an on-call rotation for real-world experience in incident management.
  • Access to advanced cloud technologies and practices within a collaborative team environment.
  • Engagement in continuous improvement initiatives that directly impact customer experience.
Full Job Description
Responsibilities
  • To be successful in this role, you must have a great track record of customer compassion, an engineering mindset, an innate aptitude for agility, and technical excellence in software engineering. Collaborate closely with Engineering/PM to ensure the availability, performance of Live Site and the satisfaction of our customers
  • Lead and manage high-severity incidents across Azure services, serving as the single point of accountability to ensure rapid detection, triage, resolution, and customer communication.
  • Act as the central authority during live site incidents, driving real-time decision-making and coordination across Engineering, Support, PM, Communications, and Field teams.
  • Contribute to the design of V. Next architecture for Cloud infrastructure services, based on Customer/ First party engagements.
  • Engage in major production triage efforts and work with different teams in the identification of root cause of highly impactful or complex issues as required and identify Product gaps and work with Product teams to bridge the gaps.
  • Partner closely with Software developers, Product Managers, architects, and Infrastructure teams to drive delivery of sustainable and reusable design solution patterns to ensure non-functional production support requirements are adopted early in the Migration /Deployment
  • Promote a customer-first culture by prioritizing availability, reliability, and platform trust in every response.
  • Participate in the on-call rotation.
  • Analyze customer-impacting signals from telemetry, support cases, and feedback to identify root causes, drive incident reviews (RCAs/PIRs), and implement preventative service improvements.
  • Drive continuous improvement of the Azure platform by incorporating learnings from live site events and customer feedback, ensuring improved reliability, observability, and supportability.
  • Collaborate closely with Engineering and Product teams to influence and implement service resiliency enhancements, auto-remediation tools, and customer-centric mitigation strategies.
  • Identify and advocate for customer self-service capabilities, improved documentation, and scalable solutions that empower customers to resolve common issues independently.
  • Design and drive adoption of incident response playbooks, mitigation levers, and operational frameworks aligned to real-world support scenarios and strategic customer needs.
  • Contribute to the design of next-generation architecture for cloud infrastructure services with a focus on reliability and strategic customer support outcomes.
  • Build and maintain cross-functional partnerships, ensuring alignment across engineering, business, and support organizations.
  • Be data-driven and results-focused, using metrics to evaluate incident response effectiveness and platform health.
  • Bring an engineering mindset to operational challenges, balancing agility, scalability, and technical excellence.
  • Exhibit strong cross-team collaboration, engineering mindset, and results-oriented execution under pressure


Qualifications

Required Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
    • OR equivalent experience

Other Requirements:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Preferred Qualifications:
  • 2-4+ Yrs of experience in roles cloud operations, incident response, SRE or large-scale system engineering preferably in platforms like Azure, AWS, or GCP.
  • Must hav Service Engineering experience in a 24 x 7 x 365 enterprise environments.
  • Exceptional command-and-control communication skills-able to drive clarity and direction with customers - internal Microsoft stake holders and third-party vendors during ambiguity and chaos.
  • Deep understanding of cloud architecture patterns, microservices, and containerization.
  • Demonstrated ability to make decisions quickly, under pressure, and with limited data-without compromising long-term reliability.
  • Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Datadog, Splunk, New Relic).
  • Fluency in one or more automation languages (PowerShell, Python, CLI etc.)
  • Understanding ITIL or other incident management frameworks is a must.
  • Understand High Availability, Disaster Recovery, Business Continuity, Performance Tuning.
  • Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration.
  • Excellent problem resolution, judgment, negotiating and decision-making skills .
  • Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code.
  • Effectively manage and prioritize multiple tasks in accordance with high level objectives/projects.
  • 3+ Years of demonstrated experience as an Incident Commander or Crisis Manager for critical, high-severity incidents in high-availability, distributed environments.
  • Experience with SRE (Site Reliability Engineering) principles and practices.
  • Exposure to chaos engineering, fault injection, or high availability architecture.
  • AI/ML Experience: [Beginner to Intermediate]
  • Familiarity with how AI/ML models are integrated into cloud infrastructure and their potential failure modes.
  • Experience using AI-powered tools for incident analysis, log correlation, or predictive alerting.
  • An understanding of the challenges and risks associated with AI/ML systems in a production environment.
  • Excellent communication skill (written + verbal) in English, especially in high-pressure scenarios.
  • Ability to communicate with a variety of audiences; including high-profile customers, executive management, and engineering teams.
  • Desired BS/BA in Computer Science, Engineering, Math or equivalent experience.
  • Certifications: Relevant cloud certifications (e.g., AWS Certified DevOps Engineer, Azure Solutions Architect, GCP Professional Cloud Architect).
  • Certifications in ITIL, SRE, or other relevant frameworks.


Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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