Service Engineer

IBA

$76K — $101K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience with installation and maintenance of complex medical systems.
  • Strong background in electrical, mechanical, and software troubleshooting.
  • Knowledge of QA and FDA standards in medical equipment operations.
  • Ability to communicate technical information to non-technical stakeholders.
  • Passion for improving patient outcomes and customer service.

Responsibilities

  • Install the Proton Therapy System during deployment phases.
  • Troubleshoot and resolve electrical, mechanical, and software issues.
  • Propose improvements for equipment reliability and operability.
  • Perform preventative and corrective maintenance on systems.
  • Communicate system status effectively to leadership teams.
  • Support clinical operations and hardware/software testing activities.
  • Train customers on safe and efficient use of equipment.

Benefits

  • Comprehensive benefits package supporting employee well-being.
  • 100% employer-paid life and disability insurance.
  • 401(k) matching up to 4% of contributions.
  • Paid parental leave of 10 weeks.
  • Tuition reimbursement and development support for ongoing education.
Full Job Description
Mission

We're looking for a hands-on Engineer to install, operate and maintain our cutting-edge Proton Therapy System (PTS). You'll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance.

Challenges we trust you with

  • Install and maintain the PTS during all phases of deployment including QA, EHS, development, testing, validation and clinical support.
  • Troubleshoot electrical, mechanical, and software issues.
  • Propose improvements relating to equipment reliability, install ability and operability, in collaboration with R&D.
  • Perform preventative and corrective maintenance, upgrades, and inspections.
  • Communicate system status to leadership and internal teams.
  • Support hardware/software testing and clinical operations.
  • Maintain records in line with QA and FDA standards.
  • Participate in all phases of system testing (unit, integration, validation).
  • Mentor and provide support to new team members and/or subcontractors.
  • Train customers to use equipment and/or system in a safe and efficient manner.


And you are also

  • Mission-driven and passionate about improving patient outcomes.
  • Customer-focused with a proactive, solution-oriented mindset.
  • Collaborative team player with strong interpersonal skills.
  • Reliable, detail-oriented, and committed to meeting deadlines and regulatory standards.


Compensation and Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs-covering you and your family.

Approximate Salary Range: Approx. $76,000 - $101,000

Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards

Core Benefits (100% employer-paid):
  • Life & AD&D Insurance (1x annual salary)
  • Short/Long-Term Disability (80% / 60% of pay)
  • Medical, Dental, Vision premium subsidies
  • Health Savings Accounts / Health Reimbursement Accounts contributions
  • Wellness incentives (up to $500/year)
  • 401(k) match (up to 4%)
  • 10 weeks full paid Parental Leave
  • Paid time off: 7 personal + 10 PTO days (first year)
  • Tuition reimbursement & development support
  • Emergency travel & employee assistance


Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.

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