Zachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations.
Location: Reston, VA (onsite)
Responsibilities:- Responds to basic customer problems, issues, requests.
- Operates as the entry point for customers, documents, notifies proper department/desk,
- Escalates as necessary, and tracks and follows up on all incidents.
- Demonstrates technical qualities with exceptional customer service in daily responsibilities.
- Resolves system issues with various diagnostic tools
- Mitigates issues within the internal system
- Resolves incident tickets
Qualifications:- Active TS/SCI
- 2+ years of IT professional experience
- Experience in PowerShell
- Security+ certificate
- Excellent customer service skills
Compensation:- Salary Range: $70,000 - $105,000 based on experience
- Comprehensive Benefits : Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
Keywords: TS/SCI, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow
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