Qualifications

• 3-5 years of project management experience
• 2-year technical degree or equivalent
• Certifications in PMP, CAPM, ITIL, Six Sigma, AWS, or Azure are preferred
• Exceptional customer service skills
• Strong troubleshooting and problem-solving abilities
• Excellent communication for teamwork
• Capable of managing multiple projects simultaneously

Responsibilities

• Ensure timely delivery of all service delivery projects
• Manage changes in project scope and schedule
• Coordinate resource availability and task assignments
• Conduct initial project discovery
• Perform administrative tasks for new customer accounts
• Collaborate with Sales Engineering on project scope
• Develop project plans for strategic accounts
• Conduct project reporting via weekly status meetings
• Coordinate teams across different organizational groups
• Lead client-facing meetings and resolve issues
• Ensure project documentation is complete and up-to-date
• Communicate sensitive information tactfully
• Manage client expectations effectively
• Identify inefficiencies and improve processes
• Coordinate with accounting on billing and contract terms
• Make business decisions for service delivery

Benefits

• Opportunity to work on complex projects within the public cloud ecosystem
• Engagement with diverse internal teams and external customers
• Focus on continuous improvement and process development
• Access to training and certification opportunities
• A collaborative and professional team environment