Service Delivery Manager

World Wide Technology Holding, LLC • $85K — $100K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Expertise in bridge operations with significant hands-on experience
  • In-depth knowledge of execution challenges in real-world scenarios
  • Skilled in transforming operational needs into structured processes
  • Ability to work effectively across technical and operational domains
  • Strong communication skills to influence cross-functional teams

Responsibilities

  • Analyze and enhance bridge workflows to boost efficiency
  • Standardize project processes for consistent execution
  • Refine operational flows using stakeholder feedback
  • Own and develop operational tooling to meet real-world needs
  • Guide and coach bridge teams during live operations
  • Manage onboarding of new projects, ensuring alignment with PMO
  • Facilitate change management for stable operations

Benefits

  • Comprehensive health, dental, and vision plans
  • Employee wellness programs and health centers
  • 401k with company matching and profit sharing
  • Generous paid time off including 20 days PTO plus holidays
  • Flexible additional benefits like pet insurance and legal services
Full Job Description
Qualifications:
  • Deep hands-on experience running bridge operations
  • Strong understanding of real-world execution challenges
  • Ability to translate operational needs into structured processes and tools
  • Comfortable working across technical, operational, and project management domains
  • Strong communication and influence skills across teams

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $85,000.00 to $100,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

This role is responsible for service delivery management and oversight, process improvement, tooling evolution, and operational standardization. The position acts as a critical link between bridge operations, PMO, and tooling teams, ensuring projects are onboarded efficiently and execution continuously improves. This role requires hands on live bridge, which can occur at night and day times, to coach and train new and existing Multi-Site Cut admins. The role prioritizes scalability, standardization, and efficiency across multiple projects, not just individual bridge execution.

Key Responsibilities

1. Process Improvement & Standardization
  • Analyze existing bridge workflows and identify opportunities to improve efficiency, reduce friction, and eliminate manual work
  • Standardize processes across projects to create consistency in execution
  • Continuously refine operational flows based on real-world experience and feedback key stakeholders

2. Tooling Ownership & Evolution
  • Own and help evolve operational tools
  • Translate operational requirements into tooling enhancements (e.g., prompts, workflows, inventory tracking)
  • Ensure tools align with real-world execution
  • Partner with engineering to implement updates and new capabilities

3. Bridge Lifecycle Support (Advisory vs. Execution)
  • Perform advisory and oversight role by providing real time bridge coaching
  • Provide guidance across multiple bridges
  • Support escalation points and intervene as needed during critical phases
  • Help shift operations toward sustainable, repeatable execution models

4. Project Onboarding & PMO Partnership
  • Serve as a subject matter expert for onboarding new projects and workstreams
  • Ensure PMO requirements are translated into executable, field-friendly processes
  • Advocate for operational needs (cut admin, deployment, tooling) during project setup
  • Help define (not limited to):
    • Deployment guides
    • Runbooks
    • Operational expectations

5. Change Management & Operational Stability
  • Support structured change management to reduce disruption from rapid or unclear changes
  • Help stabilize operations by introducing controlled, well-communicated updates
  • Improve adoption by embedding changes directly into tools and workflows rather than relying on memory or manual steps

6. Data, Reporting & Efficiency Gains
  • Improve data capture accuracy through structured tooling (e.g., prompts, inventory tracking)
  • Reduce reliance on manual processes by enabling system-driven data capture and reporting
  • Enable PMO and leadership visibility with standardized outputs and reporting capabilities

7. Scale & Expansion Across Organization
  • Expand standardized tools and processes beyond current programs (e.g., to other clients, regions, or teams)
  • Support global scalability and cross-team consistency
  • Drive adoption of unified tooling across diverse project environments

Success Measures
  • Reduction in manual work and operational friction
  • Improved bridge efficiency and throughput
  • Increased adoption of standardized tools and processes
  • Faster and more consistent onboarding of new projects
  • Improved data accuracy and reporting quality
  • Decreased operational variability across bridges

About World Wide Technology Holding, LLC

World Wide Technology Holding, LLC Careers

Joining World Wide Technology Holding, LLC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to driving technological innovation and excellence. This company stands out as a beacon of career growth and professional development in the tech industry.

Explore Job Opportunities

World Wide Technology Holding, LLC offers a variety of job opportunities that cater to a range of skills and interests. Each position is designed to harness the unique capabilities of each team member, contributing to the company's robust growth and industry leadership.

Experience Professional Growth and Development

At World Wide Technology Holding, LLC, career advancement is a priority. The company supports professional growth through comprehensive training programs, including leadership development and diversity training. These initiatives ensure that every employee has the tools and knowledge necessary to succeed.

Engage in Meaningful Work

Employees at World Wide Technology Holding, LLC are part of a dynamic team that leads with innovation at the forefront of technology. The company's commitment to cutting-edge solutions offers team members the chance to work on transformative projects that impact industries and communities worldwide.

Internship Programs

For those starting their careers, internships at World Wide Technology Holding, LLC provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns receive mentorship from experienced professionals, enhancing their learning and networking opportunities.

Cultivate Skills and Leadership

World Wide Technology Holding, LLC is dedicated to fostering a culture of leadership and skill development. The company encourages continuous learning and innovation, allowing employees to take on challenges that refine their abilities and push professional boundaries.

Diversity and Inclusion

The commitment to diversity at World Wide Technology Holding, LLC enriches the company culture and promotes a broader perspective within the team. Diversity training is integral, supporting an inclusive environment where all voices are heard and valued.

Benefits and Employee Well-being

Recognizing the importance of a balanced life, World Wide Technology Holding, LLC offers comprehensive benefits designed to support the well-being of its team members. These benefits cover health, financial security, and work-life balance, ensuring employees are well taken care of.

Join the Team

World Wide Technology Holding, LLC is actively hiring and looking for individuals who are passionate, creative, and driven to excel. Interested candidates are encouraged to review open positions, submit a resume, and prepare for an interview process that values insight and readiness.

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Learn more about World Wide Technology Holding, LLC
Industry
Information Technology
* Ladders Estimates

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