NTT DATA currently seeks a Service Delivery Manager to join our team in Detroit, MI.

Role Responsibilities
-Lead technology transition and divestiture initiatives between clients
-Serve as the primary representative for the team in meetings and communications with leadership and key stakeholders.
-Develop, maintain, and execute project plans supporting the migration of devices, services, and technology assets.
-Drive service transition activities to ensure successful completion of separation and integration objectives.
-Coordinate and provide oversight of onsite technical resources supporting transition efforts.
-Manage asset tracking and device migration activities throughout the transition lifecycle.
-Monitor project milestones, risks, dependencies, and deliverables while providing regular updates to leadership and stakeholders.
-Facilitate collaboration across technology teams, operational leaders, and partner organizations.
-Identify opportunities to accelerate timelines and improve service delivery outcomes.
-Support governance, reporting, and change management activities throughout the transition.
-Ensure service delivery aligns with organizational objectives, timelines, and operational requirements.

Required Skills/Experience
• Minimum of 3 years of experience in Service Delivery Management, Project Management, Technology Operations, or a related field.
• Experience leading complex technology transition, migration, transformation, or operational initiatives.
• Strong stakeholder management and relationship-building skills.
• Experience partnering directly with leadership and executive stakeholders.
• Excellent communication, facilitation, organizational, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced, evolving environment.
• Experience developing and maintaining project plans, timelines, and reporting metrics.
• Ability to work primarily onsite in Detroit, Michigan.

Preferences
• Experience supporting mergers, acquisitions, divestitures, joint ventures, or organizational transition initiatives.
• Experience within healthcare technology environments.
• Experience with ServiceNow and IT Service Management (ITSM) processes.
• Knowledge of IT asset lifecycle management and technology deployment initiatives.
• Experience managing service delivery across multiple organizations or business units.
• Bachelor's degree in Business, Information Technology, Healthcare Administration, or a related field preferred; equivalent experience will be considered.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $65.00-68.00 hourly. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

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