Motorola Solutions

Service Delivery Manager - Northern VA

Motorola Solutions • $85K — $130K *
Virginia, MN 55792In-Person
Enterprise Technology
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in electronics, customer support, or IT support.
  • Proven ability to install and troubleshoot Windows OS and third-party integrations.
  • Working knowledge of analog and digital telephony systems.
  • Proficiency in MS Office and Google Apps with a quick-learning ability.
  • U.S. citizenship with the ability to obtain security clearance.

Responsibilities

  • Serve as primary onsite contact and communications consultant for federal customers.
  • Manage service scope defined by contracts and ensure compliance with terms.
  • Oversee subcontractor deliverables and customer obligations regarding services.
  • Ensure compliance with Service Level Agreements (SLAs) for service timelines.
  • Coordinate service activities including inventory and user support services.
  • Engage in case management to resolve high-priority issues promptly.
  • Provide reporting and manage product quality issues.

Benefits

  • Incentive bonus plans
  • Comprehensive medical, dental, and vision coverage
  • 401K plan with company match
  • Generous paid time off and 10 paid holidays
  • Employee stock purchase plan
  • Paid parental and family leave
Full Job Description
Department Overview
The US Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology Department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world
Job Description

As the Service Delivery Manager, you will serve as the primary onsite point of contact and communications consultant for our federal customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.

Relationship & Contract Management
  • Act as the single point of contact and primary liaison for internal and external stakeholders.
  • Manage the services scope as defined by the contract, ensuring all Terms and Conditions (warranty/maintenance) are met.
  • Oversee subcontractor deliverables to ensure adherence to agreed-upon scope and outcomes.
  • Ensure customers understand their obligations regarding service deliverables.


Operations & SLA Compliance
  • Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments.
  • Coordinate all service activities, including Inventory, Configuration, Site, and User Support services.
  • Engage in case management and manage the escalation process to resolve high-priority issues.
  • Diagnose system failures and facilitate call management as required.


Reporting & Quality Assurance
  • Provide timely and accurate reporting as mandated by the Services Contract.
  • Identify and manage product quality issues.
  • Collaborate with System Administration, Vendor Management, and System Planning services to maintain peak operational health.

Technical Skills & Expertise
  • MSI Portfolio: Deep experience with Motorola Solutions technology, specifically WAVE and ASTRO P25 LMR Systems (including LTR and radio systems).
  • Communications: Strong knowledge of Radio Frequency (RF) rules, mission-critical communication systems, and their customer applications.
  • IT Networking: Proficient in IP networking technology, WLAN, LAN/WAN troubleshooting, and VoIP applications.
  • Infrastructure: Hands-on experience with Windows Domain architecture, Active Directory, Linux/UNIX, and server hardware (Dell/HP).

Candidate Qualifications
  • 3+ years of experience as an Electronics/Field Technician, Customer Support, or IT Support professional.
  • Proven ability to install, configure, and troubleshoot Windows Operating Systems and 3rd party integrations.
  • Working knowledge of Analog and Digital Telephony.
  • Proficiency in MS Office (Excel), Google Apps, and a quick-study mentality for new internal tools.


Professional Attributes:
  • Strategic Thinker: Ability to solve day-to-day challenges across internal support organizations and third-party vendors.
  • Communicator: Excellent interpersonal, negotiation, and presentation skills (written and verbal).
  • Collaborator: A proactive team player who can navigate complex organizations to solve customer problems.

Preferred Qualifications
  • Experience with VMware virtualization suites and Cloud Technologies.
  • Knowledge of Computer Telephony Integration (CTI) applications.
  • Experience with Database administration (MySQL or SQL Server).
  • Familiarity with firewalls and security-related applications.


Candidate Requirements:
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
  • Must have a T/S clearance and maintain as this US Government requirement.


#LI-CC1

Target Base Salary Range: $85,000 - $130,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • 3+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Electronics, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment. IP Networking, CAD, System Management, Solution Architecture, ASTRO 25, WAVE VOIP, Motorola, Military experience, or Public Safety experience.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
  • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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