Hi,
We have an immediate opening for a Service Delivery Manager /IT Operations Manager - Infrastructure at Piscataway, NJ (Onsite) Please find the job description below. If you are comfortable with the role, kindly share your updated resume to [redacted]
Position: Service Delivery Manager /IT Operations Manager - Infrastructure
Location: East Aurora, NY (Onsite)
Duration: Long Term
Pay rate @ $50/hr on W2 (all inclusive)
Employment Eligibility
Experience working in manufacturing or plant-based IT environments (preferred).
Role Summary
The Service Delivery Manager (SDM) will be responsible for end-to-end service delivery of IT infrastructure and end-user computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and continuous improvement, while also actively identifying new business opportunities within the client environment.
Key Responsibilities
Service Delivery & Operations
Own end-to-end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).
Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.
Lead daily, weekly, and monthly operational governance with on-site and offshore teams.
Ensure ITIL-aligned processes are followed and continuously improved.
Skills
Stakeholder & Client Management
Technical Oversight (Hands-on Leadership)
Drive Continuous Improvement & Transformation through Automation
Business Growth & New Opportunities: Actively identify new business opportunities within the client environment.
People & Vendor Management
Excellent stakeholder management and executive communication skills.
Strong leadership, decision-making, and escalation management abilities.
Commercial acumen with the ability to identify and articulate business value.
Ability to work independently in a fully on-site role.
Experience
10+ years of overall IT experience.
5+ years in a Service Delivery Manager or similar leadership role.
Experience working with US-based clients in an on-site capacity.
Demonstrated success in client engagement, service stabilization, and growth initiatives.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
