Ericsson is seeking a motivated and customer-focused Service Delivery Manager to support the successful delivery of infrastructure projects across hyperscale data center environments throughout North America. The Service Delivery Manager will play a key role in coordinating deployment activities, managing customer relationships, driving project execution, and ensuring services are delivered safely, on schedule, within budget, and according to quality standards.
Working closely with customers, vendors, field teams, and cross-functional stakeholders, this role requires strong project management, communication, and problem-solving skills in fast-paced and complex environments. Experience supporting data center infrastructure, deployment, implementation, or telecommunications projects is highly valued.
What you will do- Lead and coordinate the delivery of data center infrastructure projects, ensuring commitments are achieved on time, within budget, and according to quality standards.
- Serve as a key customer-facing contact, maintaining strong relationships and providing regular project and delivery updates.
- Manage project schedules, milestones, budgets, risks, dependencies, and performance metrics while driving proactive issue resolution.
- Coordinate delivery activities across internal teams, vendors, and field resources to support successful project execution.
- Own and drive escalations, ensuring timely resolution and effective stakeholder communication.
- Maintain visibility into project performance through accurate documentation, reporting, and KPI tracking.
- Support resource planning activities and delivery readiness across multiple projects and stakeholders.
- Identify opportunities to improve operational efficiency, delivery quality, and customer satisfaction.
- Foster a collaborative, customer-focused culture while working closely with cross-functional teams.
- Ensure compliance with applicable environmental, health, safety, and quality requirements.
The skills you bring- Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
- 5-8 years of experience in Service Delivery, Project Management, Operations, Telecommunications, Data Center Infrastructure, or related fields.
- Experience supporting infrastructure deployments, technology implementations, or data center projects.
- Strong project management skills, including schedule management, budget management, risk management, issue resolution, and stakeholder management.
- Customer-facing experience with strong communication and relationship management skills.
- Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience collaborating with cross-functional teams, vendors, and customers.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
- Excellent written and verbal communication skills.
- Experience in Data Center, Infrastructure Deployment, Telecommunications, or Technical Project Management environments is highly preferred.
- PMP or similar project management certification is considered a plus.
Primary country and city: United States (US) || Plano
Req ID: 788005
