Ascension

Service Delivery Manager

Ascension • $125K — $170K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School diploma with 3 years of experience or Associate/Bachelor's degree with 2 years of experience, or 7 years of relevant experience
  • Preferred 3 years of leadership or management experience
  • At least 5 years overseeing IT service delivery through Managed Service Providers (MSPs)
  • Proven expertise in IT financial management (CapEx/OpEx) specifically for network service delivery
  • Strong negotiation skills with experience in contract management and SLA enforcement

Responsibilities

  • Lead network service excellence by pushing MSPs to meet performance benchmarks
  • Create seamless service continuity by acting as a liaison between teams and vendors
  • Optimize total cost of ownership through effective financial oversight
  • Support continuous infrastructure evolution by identifying service improvement opportunities
  • Champion operational integrity and ensure vendor compliance with corporate standards

Benefits

  • Annual bonus incentive
  • Remote work flexibility
  • Full-time schedule
  • Opportunity to work within a critical technology support department
  • Engagement with high-stakes projects that influence business and clinical environments
Full Job Description
Your future role at a glance

Location: Remote

Department/Specialty: Core Technology Service

Schedule: Full Time | Day

Salary: $125,689.26 - $170,049.54

Eligible for an annual bonus incentive.

#LI-remote

How you'll make an impact in this role

  • Lead network service excellence by driving Managed Service Providers (MSPs) to meet and exceed performance benchmarks, ensuring our clinical and business teams have the stable connectivity they need.
  • Create seamless service continuity by acting as the strategic bridge between internal teams and external vendors, resolving complex delivery issues before they impact the organization.
  • Optimize the total cost of ownership through rigorous financial oversight, ensuring our network investments are balanced between high-quality outcomes and fiscal responsibility.
  • Support continuous infrastructure evolution by identifying service improvement opportunities and approving root cause analyses to prevent systemic issues from recurring.
  • Champion operational integrity by ensuring all vendor activities align with corporate security policies, architectural standards, and risk management protocols.

What minimum requirements you'll need

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

What additional preferences we're seeking

  • Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service delivery through large-scale Managed Service Providers, including contract negotiation and SLA enforcement.
  • Financial & Technical Acumen: Proven expertise in IT financial management (CapEx/OpEx) specifically within network service delivery or engineering environments.


Responsibilities

  • Lead network service excellence by driving Managed Service Providers (MSPs) to meet and exceed performance benchmarks, ensuring our clinical and business teams have the stable connectivity they need.
  • Create seamless service continuity by acting as the strategic bridge between internal teams and external vendors, resolving complex delivery issues before they impact the organization.
  • Optimize the total cost of ownership through rigorous financial oversight, ensuring our network investments are balanced between high-quality outcomes and fiscal responsibility.
  • Support continuous infrastructure evolution by identifying service improvement opportunities and approving root cause analyses to prevent systemic issues from recurring.
  • Champion operational integrity by ensuring all vendor activities align with corporate security policies, architectural standards, and risk management protocols.


Qualifications

Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'
    degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

About Ascension

Ascension is a healthcare company that provides a range of services, including hospital care, primary care, and specialty care. The company operates more than 150 hospitals and 50 senior living facilities across the United States. Ascension also offers health insurance and other healthcare-related services. The company was founded in 1999 and is headquartered in St. Louis, Missouri.
Learn more about Ascension
Size
165,000 employees
Industry
Healthcare
Founded
1999
* Ladders Estimates

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