Schneider Electric

Service Customer Project Manager

Schneider Electric$101K — $152K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Construction Management, Business or equivalent experience
  • PMP certification preferred
  • 5-10 years of project management experience, particularly in Data Centers
  • In-depth understanding of subcontractor management and project financials
  • Technical knowledge of electrical power distribution systems and building systems
  • Experience leading project teams towards increased customer satisfaction
  • Excellent verbal and written communication skills

Responsibilities

  • Manage moderate to complex project orders from initiation to closure
  • Confirm customer requirements, including drawings and site specifications
  • Develop and communicate the project schedule with customers
  • Monitor execution of project orders and coordinate onsite activities
  • Lead project performance monitoring and issue resolution
  • Oversee project closeout, including financial reconciliation and customer satisfaction
  • Utilize knowledge of Schneider Electric products throughout the project

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Flexible work arrangements
  • Paid family leave
  • 12 holidays and 15 days of paid time off per year
  • Opportunity to purchase company stock
  • Employee well-being and recognition programs
Full Job Description
For this U.S. based position, the expected compensation range is $101,600 - $152,400 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

The CSP Project Manager will be responsible for managing moderate to complex project orders within the Cloud Service Provider (CSP) segment, ensuring successful execution from initiation to closure. This role involves working closely with cross-functional teams to deliver solutions that meet customer efficiency, resiliency, and sustainability goals. The ideal candidate will have a strong understanding of project management principles, electrical power distribution, and a passion for leading teams in a dynamic environment.

What will you do?:

The Project Manager is accountable for managing moderate size and complexity project orders (customer, affiliate, recall, etc.), from start to finish, so that it is completed on time and within budget. This includes initiating, planning, executing, controlling, and closing of customer projects. Individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, bill of material alignment with specifications & clarify exceptions. Manages complete project process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and their use. Documentation, communication, and customer facing skills are critical to this position:

  1. Ensure all Schneider Electric safety policies and requirements are met at any onsite project locations.
  2. When requested, provide upfront sales support during project quotation and preparation phase to ensure specification compliance from an execution standpoint.
  3. Takes ownership for validating the project's statement of work and contract terms with the customer, including both technical and commercial elements, becomes lead contact for customer for balance of project order. (Project Initiation).
  4. Develops a project schedule and communicates with the customer to ensure expectations are being met. Direct engagement with internal manufacturing facilities and third party vendors. (Project Planning).
  5. Monitor the execution of the customer's project order, verifying execution of the project through kick-off meetings, communication to all parties and exchange of technical requirements and project plan information. Coordination of all Schneider Electric onsite activities including subcontracting. (Project Executive)
  6. Lead the monitor and control of the performance of the customer's project through its lifecycle. Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration. (Monitor and Control Project Work)
  7. Lead the closeout of the customer's project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. (Project Close)
  8. Compares/differentiates/propose alternate products/ value engineering.
  9. Solves problems with customer interaction that results in positive feedback and improved relationship.
  10. Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management.
  11. Ensure each project is executed to meet or exceed the customer's requirements while also ensuring the project is executed within the financial boundaries of cost and margin.
  12. Communicate project risk (technical & financial) and mitigation plans once an issue is identified. Accurately predict the financial performance for revenue recognition to SLM to include original forecast, change orders and for cost forecasts based on incurred costs, and estimate to complete.
  13. Utilize and offer improvements to the Project execution teams standard process, documentation, and tools.

What qualifications will make you successful for this role?

  • Bachelor of Science in Engineering, Construction Management, Business or equivalent experience
  • PMP preferred.
  • At least 5-10 years of project management experience in DataCenters or a combination of field and project management experience involving construction management, electrical power distribution equipment (such as switchgear, UPS, building systems, etc.), or mechanical systems (HVAC, BMS, etc.).
  • In-depth understanding of subcontractor management, project financials, and risk mitigation
  • Technical knowledge of a variety of facility/ building systems or IT infrastructure systems, including but not limited to; medium voltage switchgear, diesel generators, UPS systems, power distribution equipment, fire/security, cooling, heating.
  • Experience leading a project team to achieve improved results, measured through increased customer satisfaction, increase project profitability.
  • Experience supervising a technical staff.
  • Excellent verbal and written communications skills.
  • Proficiency in MS Office programs: Word, Excel, Power Point, Outlook and Project
  • Smartsheets is a plus

About Schneider Electric

Schneider Electric is a multinational corporation that specializes in energy management and automation solutions. The company was founded in 1836 and is headquartered in Rueil-Malmaison, France. Schneider Electric offers a wide range of products and services including electrical distribution, automation and control, and energy management. The company operates in over 100 countries and has a strong presence in the industrial and commercial sectors. Schneider Electric is committed to sustainability and has set ambitious targets to reduce its environmental impact. The company has received numerous awards for its sustainability efforts and is recognized as a leader in the industry.
Learn more about Schneider Electric
Size
166,025 employees
Industry
Founded
1836
NASDAQ

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