Oversee service orders and manage Drive Lane flow for effective customer service
Own the customer experience and deliver additional service tasks to foster a positive impression
Provide concierge support for all customer inquiries, ensuring proper handling
Sell daily inventory of technicians' time to service customers consistently
Efficiently distribute work among technicians
Answer technical vehicle-related questions and assist customers
Maintain Customer Happiness scores at or above company standards
Benefits
Medical, dental, and vision insurance
Paid sick time and vacation
401K with company match
Flexible work hours
Paid training for skill development
Long-term job security
Employee vehicle purchase plans
Access to mental health resources
Health reimbursement account
Discounts on products and services
Free lunches/meal reimbursement
Full Job Description
What We Offer
Generous Compensation $80,000 - $160,000
Medical, dental, and vision insurance
Paid Sick time
Paid Vacation time
401K + Match
Flexible Hours
Direct deposit
Growth Opportunities
Paid Training to develop your skills
Long term job security
Employee vehicle purchase plans
Employee Assistance Program / Access to mental health resources
Health Reimbursement Account
Discounts on products and services
Free lunches/ meal reimbursement
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
