Job Type
Full-time
Description
Thousand Oaks, CA | Land Rover | Luxury European brand | Hospitality | Service Advisor | No automotive experience required | Sales and hospitality backgrounds welcome | Veterans encouraged to apply | $50,000 - $120,000+ OTE
IS THIS YOU?
• Strong candidates have come from hospitality, retail, luxury client services, sales, and other guest-facing environments. The best advisors here are the ones who lead with care, communicate with clarity, and follow through every single time.
• You're warm, professional, and able to make every guest feel heard and taken care of - whether you're explaining a repair or following up on a completed visit
• You come from sales, hospitality, or customer service and you're motivated, hungry, and ready to grow into a high-earning advisory role
• You want to represent a passionate, adventure-driven luxury brand at a store that invests in your development from day one
WHAT YOU'LL DO
• Greet guests warmly and professionally - establishing genuine rapport from the first interaction
• Listen carefully to guest concerns and accurately document vehicle issues so technicians have what they need to get the job done right
• Explain repair and maintenance services clearly and effectively - translating technical information into language every guest can understand and trust
• Coordinate with technicians to ensure timely, quality service delivery and keep guests informed throughout the process
• Prepare and review repair estimates with guests - building transparency and trust at every step
• Identify and present additional service and maintenance opportunities that protect guest safety and vehicle performance
• Maintain detailed, accurate service records in the DMS
• Follow up with guests after service to ensure satisfaction and build the kind of loyalty that brings them back
WHAT WE'RE LOOKING FOR
• Prior experience in sales, hospitality, or customer service - required. Automotive service advisor experience is a strong plus but not required
• Excellent communicator - warm, clear, and professional in person, on the phone, and in writing
• Highly organized with strong time management skills - able to handle multiple priorities in a fast-paced environment without losing accuracy or composure
• Motivated and hungry - you have a genuine desire to succeed, grow your earnings, and build a long-term career
• Professional appearance and demeanor - Land Rover guests expect a premium experience at every touchpoint
• Basic computer skills and comfort with service management software - or quick to learn
• Valid driver's license with a clean driving record
• A genuine hospitality mindset - every guest interaction is an opportunity to earn loyalty
WHAT WE OFFER
• OTE of $50,000 - $120,000+ annually
• Paid Land Rover manufacturer and product training - we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path - strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A supportive team culture at a premium luxury brand that invests in developing its people
Land Rover Thousand Oaks is a store where a motivated, people-first service advisor can build lasting guest relationships and a career worth having. The earning potential is real, the training is there, and the guest base rewards advisors who show up, communicate well, and never leave someone wondering.
If you're warm, motivated, and ready to build something at one of Southern California's most respected luxury brands - we'd like to meet you.
Salary Description
$50K - $120K per year
