Job Type

Full-time

Description

Oakland, CA | Audi | Luxury performance brand | Hospitality | Hospitality and sales backgrounds welcome | Reynolds & Reynolds | Bay Area | Veterans encouraged to apply | $50,000 - $120,000+ OTE

IS THIS YOU?
• You're a natural communicator who builds trust quickly, follows through on every commitment, and takes genuine pride in how you take care of people
• You come from service advising, hospitality, sales, or a guest-facing role and you're ready to represent one of the Bay Area's premier performance luxury brands
• You're looking for a role where your people skills translate directly into a rewarding career and real earning potential

WHAT YOU'LL DO
• Serve as the primary point of contact for guests throughout the service process - from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a white-glove pickup and delivery experience consistent with the Audi brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Audi Oakland with the professionalism, expertise, and genuine hospitality the brand and its guests expect

WHAT WE'RE LOOKING FOR
• Service advisor experience preferred - not required. Hospitality, sales, retail, or other guest-facing backgrounds are strongly encouraged to apply
• Reynolds & Reynolds experience a significant plus - familiarity with R&R is a real advantage in this role
• Polished, professional communicator - Audi guests are enthusiastic and informed, and they appreciate an advisor who matches that energy
• Highly organized with strong attention to detail - accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and Audi service processes - we'll train you on the brand
• Valid driver's license with a clean driving record
• A hospitality mindset - every guest interaction reflects the Audi standard and you take that seriously

Our best advisors have come from automotive, hospitality, luxury retail, client services, and beyond. What they share is a track record of earning trust, following through, and doing it with genuine care for the people they serve.

WHAT WE OFFER
• OTE of $50,000 - $120,000+ annually
• Paid Audi manufacturer and product training - we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path - strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A high-performance team culture built on standards, accountability, and genuine care for every guest

Audi Oakland is a store where a hospitality-first mindset and a professional standard translate directly into a high-earning, long-term career. Audi guests are loyal to the advisors who take care of them - and building that loyalty starts from day one with how you show up, communicate, and follow through.

If you're driven, guest-focused, and ready to build a career at one of the Bay Area's premier performance luxury brands - we'd like to meet you.

Salary Description

$50K - $120K+ OTE per year